##  [Product Related Issues](/eg-en/product-related-issues "Product Related Issues") 

 ## Adverse Event Reporting

​​​​​​​​​​​​​​We encourage using the following Electronic reporting tool for reporting into the safety database directly: <https://www.report.novartis.com/>

**If electronic reporting tool is not working – please use the following**  
Generic mailbox: [drug\_safety.egypt@novartis.com](mailto:drug_safety.egypt@novartis.com)   
CISCO: +20 2 22861000 (Press 3)

**Technical Complaints**  
For any product technical complaint, please contact us at:  
Email: <complaints.egypt@novartis.com>  
Phone: +20 2 22861000 (Press 4)