Senior Business Analyst

ROLE PURPOSE

• Support the Business Partners for Innovative Medicines/ Customer Engagement drives and ensures that DDIT global, region and country (where applicable) demand is captured from business and collaborates with other functions to ensure quality services are delivered to stakeholders as per agreed service descriptions.
• Contribute to improve business processes, products, services, and software through data analysis and identify opportunities for improvement.
• Engage with business representatives and support the appropriate DDIT teams and Functions to develop business requirements and deliver data-driven recommendations to improve efficiency and add value.

MAJOR ACCOUNTABILITIES

• Drive forward thinking and innovation within business w.r.to tech driven business capabilities and processes, leading conversation with consulting mindset together with other DDIT functions
• Partner with business to drive business transformation programs enabled by technology, co-own transformation outcomes
• Measure and drive business value of transformation initiatives underpinned by programs, projects, products
• Develop knowledge above silos across business functions and ensure business accountabilities are executed
• Improve the ‘ease of engagement’ with DDIT for the business
• Partner with countries or sites (where applicable) in respect to country/site roadmaps balancing global and local investments and business needs
• Contribute to create consistency and traceability between user requirements, functional specifications, and testing & validation. Support validation and testing as appropriate and ensure adherence to Security and Compliance policies and procedures within Service Delivery scope
• Support with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), DDIT Service Portfolio and with industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions and services wherever applicable. Additional specification required for testing.

Additional accountabilities (Japan & APMA Specific)
• Responsibly define, plan and execute commercial initiatives following the Novartis principles of going big on data & digital
• Drive enablement of digital capabilities for the Commercial Domain in close cooperation with DDIT delivery teams and IM BE&E and CE&E teams.
• Obtain understanding of business and IT processes across commercial platforms
• Collaborate with Service Operation team to manage the situations when critical issues happen
• Act as IT professional to drive initiatives and move things forward with global team.