pro 05, 2022

Job Description

30,000!! That is the number of Novartis Field Personnel that we impact through Data and Analytics.
Your responsibilities include, but are not limited to:
• Work on user management of user creation, update, activation and profile/Role update
• Work data loader and data management. Prepare the data and validate data.
• Work on simple to complex Incidents and Service requests related to different business modules within Salesforce Instance
• Work with business on surveys and take the requirements
• Abide to Agile model and ITIL processes while working on requests
• Work on configurations, troubleshoot the configurations and as well co-ordinate with other allied application teams to resolve the issues.
• Work with business team in understanding the ask related to configurations, issues, testing activities and other CRM activities as needed.
• Co-ordinate within the team and business stakeholders while working

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

• Should have worked on all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• Knowledge and hands on Salesforce configuration changes, including but not limited to concepts like Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
• Hands on importing and exporting data using tools like data loader, workbench and any other related tools

Desirable requirements:
• Knowledge on security model of salesforce and should be able to define sharing rules, OWD, Folder and Folder Security settings of the Org
• In-depth understanding of Objects and Object relationships like lookup, master detail, self and hierarchical
• Certified Salesforce Administration.
• Knowledge of Agile principles and ITIL process
• Experience range: 2-4yrs

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Hyderabad, AP
Full Time
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