Jun 12, 2024


The Executive Director of CE Comms and Meetings Engagement plays a pivotal role in driving strategic growth within the Customer Engagement Organization. Collaborating closely with the VP of CE Operations and the CE Leadership Team, this role identifies, defines, and enables key initiatives. This role will ensure TA specific direction will align to overall CE vision through aligned VP communications, robust measurement framework, and initiating field pull-through efforts. Responsibilities include managing a $30 million budget, serving as the Commercial Lead in the planning and execution of impactful Customer Engagement Leadership and Enterprise meetings while also driving efficiencies in the additional regional/local field meetings. Additionally, this role will design and implement a CE communication strategy with redesigned platforms and communication channels. Ideal candidates are passionate about strategy, implementation and execution and can translate ideation through to impact. First and foremost, the ED, CE Communications and Meeting Engagement is a problem solver and innovator. Primarily responsibilities are as outlined below, but ideal candidates demonstrate the ability to be agile, flex and adapt to meet the needs and responsibilities of an ever-evolving environment • Represent the CE leadership vision and objectives in the planning and execution of the ONE enterprise meeting, CE leaders’ summits and other opportunities touchpoints in partnership with MCE team. • In partnership with MCE manage oversight to 30-million-dollar meeting budget and one Director or Associate Director of CE Meeting Planning & Comms. • Lead and implement a comprehensive customer engagement communication plan to ensure coordination and optimized communication across TA’s within CE • Deliver quarterly CE updates to leadership across collaborating functional areas (IM, Product, NPS, Market Access, Medical) • Provide strategic operational and business implementation support to CE Leadership Team • Lead, create and execute key prioritized enterprise initiatives across the organization/enterprise • Assess and implement best-in-class communication practices creating greater field engagement with intuitive design and streamlined channels (ex. Comms portal) • Participate Short-Term and Long-Term Strategic Planning exercises, including creating and embedding new standards for effective critical strategic planning and reviews • Identify gaps in the market and/or Novartis Customer Engagement approach and understand opportunities to create value propositions • Partner with operations colleagues, including PMO function and Communications function to enable strategic initiatives • Oversee the successful delivery of cross-functional business change initiatives • Partner with cross-functional colleagues to develop and implement a change management approach • Support collaboration across the team to foster learning and experimentation • Support team to disrupt, improve and evolve ways of working when necessary • Drive a curious, inspired and unbossed culture through collaboration & accountability, influencing and leading complex change

About the Role


Bachelor’s degree required, MBA Preferred


Fluent English, excellent communication skills


10-20% Travel Required


Minimum Requirements:

  • 8+ years in pharmaceutical, biotech, healthcare, or healthcare consulting industry inclusive of at least 2 different types of cross-functional roles/experience​
  • 2+ years in project management and translation of strategy into execution ​
  • 2+ years leading complex projects requiring global and local alignment ​
  • A track record of proven, successful, cross-functional leadership
  • Experience in project management and translation of strategy into execution ​Strong familiarity with Human Centered Design, Complex Problem solving, Google Sprint, Lean Startup and Agile methods
  • Experience designing/re-designing processes, and/or solutions across markets and functional teams
  • Strong ability to simplify complex concepts & strategies and “tell a story” orally and in writing ​
  • Strong analytical skills and an ability to generate insights and develop relevant action plans​
  • Strong influencing skills, and the ability to exercise tact and diplomacy in stressful situations ​
  • Ability to manage multiple priorities and a heavy workload ​
  • Ability to develop and lead compressed timelines across a matrixed team

Preferred Requirements:

  • 4+ years within a significant consultancy group (e.g. McKinsey, BCG, Bain)​
  • Global or regional experience (project-based, full-time, or temporary roles for 6 months or more)​

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

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EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility & Reasonable Accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Innovative Medicines
East Hanover
Full time
A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.

ED, CE Comms and Meeting Engagement

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