Jun 18, 2024


-Provide administrative support and strategic administrative support to the country president

About the Role

Major accountabilities:

  • General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
  • Involved in orchestration of annual strategic planning processes and above country presentations.
  • Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines services that are specific to the department.
  • Accommodates customer’s specific needs.
  • Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
  • Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) -Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
  • Proactively engage stakeholders to ensure that on site client’s expectations are met through high levels of customer service -Effectively manage service vendor to ensure an on time deliverable system.
  • 24/7 emergency call support and site attendance is required.
  • Flexibility and ownership of the overall operations.
  • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Key performance indicators:

  • Enhance operational effectiveness and efficiency
  • -Consistently monitor and control the quality of performance
  • -Reduce operational costs

Minimum Requirements:

Work Experience:

  • Cross Cultural Experience.
  • Collaborating across boundaries.


  • Quality decision making.
  • Managing resources.
  • Creativity and visioning.
  • Being assertive.
  • Conflict management.
  • Challenging the status quo.
  • Influencing and persuading.
  • TA Strategy Prioritization.
  • Strong organization and project management.
  • Analyzing stakeholder requirements.

Languages :

  • English and Chinese

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Executive Assistant

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