387205BR
Nov 21, 2023
India
About the Role
Role Title: Sr. Specialist DDIT IM Service Management [Region: Europe]
Location: Hyderabad
Novartis Region Europe Team is looking for a Sr. Specialist DDIT IM Service Management Region Europe/ Germany for US & International organization (Commercial), based in Hyderabad. This role will be part of a team accountable for a holistic IT Service Management across Region Europe, which includes Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement governance.
Key Responsibilities:
• Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance.
• Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts.
• Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services
• Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function
• Contribute to enabling operational excellence and continuous improvement in the Service quality across DDIT.
• Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs
Location: Hyderabad
Novartis Region Europe Team is looking for a Sr. Specialist DDIT IM Service Management Region Europe/ Germany for US & International organization (Commercial), based in Hyderabad. This role will be part of a team accountable for a holistic IT Service Management across Region Europe, which includes Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement governance.
Key Responsibilities:
• Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance.
• Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts.
• Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services
• Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function
• Contribute to enabling operational excellence and continuous improvement in the Service quality across DDIT.
• Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Essential Requirements:
Education & Qualifications
• Graduate in related field preferably BTech or higher/ MCA from a reputed institution or required technical experience
Experience
• 10+ Yrs of IT Service Management expertise.
• Certified in ITIL and/ or Quality and Security
• Experience with Salesforce, Content Management, Digital Content Management solutions
• Skills and Knowledge: IT Service Level Management, Cost-Effective Spend Management, Negotiating, Effective Communication, Quality Assurance, Management of Ambiguity and Uncertainty, IT Incident & Problem Management, Quality Management & Standards, IT Governance
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Education & Qualifications
• Graduate in related field preferably BTech or higher/ MCA from a reputed institution or required technical experience
Experience
• 10+ Yrs of IT Service Management expertise.
• Certified in ITIL and/ or Quality and Security
• Experience with Salesforce, Content Management, Digital Content Management solutions
• Skills and Knowledge: IT Service Level Management, Cost-Effective Spend Management, Negotiating, Effective Communication, Quality Assurance, Management of Ambiguity and Uncertainty, IT Incident & Problem Management, Quality Management & Standards, IT Governance
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Operations
DATA, DIGITAL & IT
India
Hyderabad, AP
Nov Hltcr Shared Services Ind
Technology Transformation
Full Time
Regular
No
