May 26, 2023

Job Description

Lead the creation and designing of impactful customer experience (Cx) strategy (how to win) for multiple brands in partnership with global and local counterparts that is aligned to the brand strategy (where to play)

Your key responsibilities:
Your responsibilities include, but are not limited to:

- Create and design Cx strategy for patients, healthcare professionals and stakeholders in healthcare system across all touchpoints, integrated with brand strategy

- Drive Cx data requirements & customer insights gathering

- Drive quantification of customer lifetime value and identification of Most Valuable Customers (MVC)

- Cross-functional orchestration of gathering Cx feedback and closing the loop

- Anticipate unmet needs and forecast customer trends including customer & competitor intelligence

- Deliver unparalleled customer experience and maximize impact

- Ensure internal Cx activators (sales, digital team, etc) fully understand the Cx strategy

#of associate: None

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

· 3年以上のヘルスケア業界マーケティング経験
· 顧客ニーズ・インサイトに基づいたブランド戦略、または戦術の経験
· 顧客重視であり、高い戦略的思考と企画力を発揮している · 優れた対人コミュニケーション、エンゲージメントスキル(例:グローバルや他部門のステークホルダーへ明確、かつ建設的なインプットを提供することができる) · プロジェクト管理と実行能力
· 業界のコンプライアンスルール、ガイドラインの熟知

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could achieve here at Novartis!
Innovative Medicines International & Chief Commercial Office
Japan IMI
Full Time
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Lead,CX Strategy

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