Jan 13, 2023

Job Description

105,000 people reimagining medicine for more than 750 million people globally. That is also the number of people you may impact as our new internal consultant

Your responsibilities include, but not limited to:
• Understand and manage the deployment requirements of Global, Regional as well as Country stakeholders for HCP Experience/ Engage program.
• Manage the Global support process to provide day-to-day issue resolution support and deliverables as assigned.
• Develop subject matter expertise and drive conversations especially in the area of issue resolution and consultation with Clients, on the needs as per the defined parameters of the project.
• Works closely with various team members and ensure timely, efficient, high-quality delivery for projects and activities.
• Ensure consistently high level of Client satisfaction through effective delivery on Client issues and meeting all service/ business KPIs.
• Provide update on the delivery progress to the Program Leadership and other stakeholders as needed.
• Lead the Hypercare initiative to coordinate major transitions within the IT platform, such as financial, technological, operational, and governance changes.
• Responsible for operational execution of assigned project tasks and facilitate continuous improvement. Ensure quality control (QC) checks for the assigned projects/deliverable to meet Client expectations.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What You’ll bring to the role:
• University level degree. At least 8 years’ experience in Systems compliance preferably in legal/ contract management domain.
• Digital savvy: Preferred to have skills like JIRA, Alteryx, MS Office.
Desirable requirements:
• 3-4 years of overall work experience preferably in pharma industry
• Innovation: Ability to find creative ways to bring process and technology improvements.

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s li
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Hyderabad, AP
Legal & Intellectual Property & Compl.
Full Time
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