Jan 11, 2023

Job Description

628 - Applications hosted in the Cloud (SaaS, PaaS, IaaS). 80+ projects that require Public Cloud Infrastructure. 1500% increase in footprint on Azure, 200% on AWS to collaborate on how we reimagine medicine. Would you like to be part of our Data & Digital transformation journey enabling our business strategy as part of Technology & Infrastructure services ? Come learn how you can be part of this amazing journey

Your responsibilities include but not limited to:

• Supervises service provider operation of a Cisco Unified Communications Manager clusters supporting global deployment.
• Supervises service provider operation,transition projects related to MS teams telephony supporting global deployment.
• Supervises service provider operation,projects related to Cisco UCCE based contact centers and Genesys based contact centers.
• Understands IP Telephony, telecom, and Cisco IPT services,Microsoft Teams telephony including their components and processes, and serves as an expert of processes that enable or support the service.
• Ensures that the current and future service level requirements and procedures are identified, understood and documented appropriately (in SLA and service documents).
• Ensures effective monitoring, performance and continuous improvement of the service. Reviews and assesses service gaps and addresses gaps/risks where identified.
• Shared responsibility across IPT service management for service records and documents (SOPs, Work Instructions, Service Operations Manual, etc). Liaises with the appropriate process owners throughout the service management lifecycle.
• Reviews, assesses and approves or rejects Changes to evaluate their impact on service quality. Ensures evaluation of changes relating to configuration items within the scope of the service.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• At least 3 years of working experience in IP Telephony, network operations, or telecom
• Working experience with a range of network and UCC Tools, platforms, business Intelligence solutions, best practices for Service Management such as ITIL v3
Working experience with implementation of new processes or methodologies in complex organizations
• The Telephony function includes IPT/fixed telephony,MS teams telephony, Contact Center,Telecom Expenses Management.
• Acts as consultant for Telecom and contact center

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Hyderabad, AP
Technology Transformation
Full Time
careers default image


Apply to Job Access Job Account