351162BR
Nov 07, 2022
Slovenia

Job Description

With 53 manufacturing sites in 26 countries, our aspiration is to become the top manufacturer of innovative and generic medicines in the industry.

Your key responsibilities:
• Ensures direct communication with customers as well as internal and external stakeholders. Provides the customers a good insight into the current supply plan and is responsible for up to date information sharing through system order management toward customers.
• Monitors the implementation of the supply plan in terms of quantity and deadlines in accordance with Pledged operational framework (POF).
• Manages demand control activities (short-term period of 0-3/4 months) and provides input for the Master Production Schedule (MPS) and detailed road mapping.
• Responsible for the preparation and maintenance of POFs, and coordinates the alignment of the relevant planning parameters (e.g. minimum order quantities, level of emergency and maximum stock, order lead time, and requirements regarding the shelf-life of good from pending orders) in agreement with tactical planners and customers.
• Responsible for the monthly Demand Review meeting (medium-term period of 3 - 24 months), including demand projections, trend identification, presentation of variations with regard to the latest demand submissions, as a contribution to the Supply Review meeting and the monthly Business Review meeting as part of the Sales and Operations process.
• Cooperates with various stakeholders: Actively striving for coordination with cross-functional experts (e.g. Supply Support Team members, demand planning with customers, planners, master data management, Demand Management Center).
• Leadership of and participation in the projects for finished dosage forms discontinuation. Initiates and coordinates system discontinuation of obsolete SKUs.
• Ensuring compliance with GxP, regulatory and HSE requirements and continuous quality process improvements within the area of responsibility.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Job Sourcing Statement

You are applying to be part of the Novartis Talent Pool. We are not currently recruiting for this role but we are building a pipeline for future opportunities. If you would like to be considered for a similar position in future, then please submit your CV.

Minimum Requirements

What you will bring to the role:
• Minimum university degree (BSc) in economics, business administration or other related discipline.
• Minimal 1 year of working experience.
• Fluent in English or German.

You’ll receive
Competitive salary, Annual bonus, Flexible working schedule, tailored to your needs, possibility to work from home, Pension scheme, Employee Recognition Scheme, Sports Club Membership, employment at Top SI Employer, Learning and development opportunities.

Possible job locations: Slovenia (Ljubljana, Mengeš, Lendava, Prevalje).

We offer temporary employment, with a chance to continue after one year.

You are kindly invited to submit your application in English language, including CV by 21st of November 2022.

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team's representative of the patients and communities we serve.

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Novartis Technical Operations
NTO STRATEGY & OPERATIONS
Slovenia
Ljubljana
Technical Operations
Full Time
Temporary
No
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351162BR

Customer Service Manager (m/f/d)

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