Aug 19, 2022

Job Description

1 of the five Service Centers worldwide is based in Mexico with +1395 employees & +50 countries' scope. As a Diverse & Inclusive company, we are positioned in the Number 10th of Top Companies Rankings of places to work. Contributing +450 Million Dollars in the growth domestic product (GDP) & generating +7000 employees directly & indirectly, our passion is to help patients improve and extend their lives. Have you imagined all the work done before a patient can take his treatment?

Your responsibilities:
• Supports management of service operations and or technology governance in accordance with service operations and Management processes.

• Achieve the most efficient Network Service Operations providing highest business value through effective management of IT resources (people, financial resources, bought in services and asset / capital investment).

• Responsible for ensuring that the internally and externally sourced IT services in the area of DNS, DHCP and IP Address Management within Network Services are aligned with business needs and are delivered in accordance with customer Service Level Agreements to Novartis IT Standards and in line with industry best practice.

• Liaises with Process Owners throughout the life of the service; knows who and where to obtain required information and assists in (re)defining the processes. Understands their service(s) (components, processes, etc.) and provides key information concerning the service(s) as needed.

• Manages processes and resources delivering the service, contributes to the service delivery team, and participates in coordination of this team in overall planning activities, service delivery and issue resolution.

• Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service, addressing gaps/risks where identified.

• Periodically monitors, reviews and reports performance against the SLA/OLA service and/or portfolio with aim to ensure operational excellence and continuous improvement of the services. Ability to interact with 3rd parties and coordinate projects with vendors.

• Accountable of: The implementation of DDI infrastructure platforms and its service life cycle management as per business and technical requirements. The operation of DDI platforms and associated services. The networks and infrastructure migration and evolution as per its roadmap plan.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• University degree in computer science, electronics, networks or equivalent.
• More than 7 years of business/IT experience including ITIL either performing, coordinating, integrating or migrating networks, IT platforms and services.
• Operations Management and Execution Project Management, Financial Management Functional Breadth, DDI and Networks Technical knowledge
• IT Governance IT Application / Infrastructure Management, Network Support IT Incident & Problem Management IT Service Level Management, Vendor Management, Root Cause Analysis and Problem-Solving.
• Risk Management Talent & Leadership Development Performance Management Knowledge of information management and security Knowledge of IT Infrastructure & systems
• Effective communication aligning people and resources organizing and planning conflict management.

Desirable requirements:
• Working experience within the pharmaceutical industry
• Demonstrated leadership skills > 5 years proven management exp. within matrix organization. Certification in network and servers/cloud.

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Distrito Federal
Full Time
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DDI Network service operations Manager

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