Jul 25, 2022

Job Description

-Support the team in the operational conversion of P&O strategic objectives. -Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide. -Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management). -Track service requests and troubleshoots – analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control. -Support evaluation of the services / processes / continuous improvement in scope. -Contribute to P&O Services projects at country or BU level

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

Operations Management and Execution English Optimizing Customer value by co-creating and developing compelling customer focused solutions Proactive thinking Problem solving
Human Resources
Full Time
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Time Service Delivery Expert German Language

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