Jul 19, 2022

Job Description

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

This role introduces and activates the use of effective behavioral research frameworks and tools within the Integrated Insights team of Novartis US Innovative Medicines. As a Director of Behavioral Science, you will lead a change in how we interact, observe, and learn from customers and patients, helping us enable the successful adoption of products and treatments that fit with people’s habits and behaviors. You will work across the DIA organization to lead new ways of planning and executing research, empowering teams to engage with people in highly relevant, meaningful moments and situations across their health journey. You will embed practical, effective behavioral research solutions that help uncover true drivers of why people do (or don’t) take the steps that lead to successful outcomes.

This Director has a passion for uncovering the real drivers of people’s choices by exploring the environment in which choices are made and identifying the controllable and uncontrollable factors that determine outcomes. This role focuses on helping us create meaningful change in people’s lives, leading to positive results for consumers, customers, and the company. To succeed, this role actively assesses the Integrated Insights team’s strengths and opportunities, and delivers a plan for embedding high-impact behavioral research methods. As a “Player/Coach”, this role works closely with the Integrated Insights teams to challenge them, support new skills, implement new approaches, and generate highly impactful behavioral insights. This person will define development goals, provide formal training, and support team members as they execute new methods. The role will also develop productive relationships with external thought leaders to identify and apply new approaches.

This role reports to the Executive Director, DIA Capabilities for Novartis Innovative Medicines US, and is a key partner as our organization shifts to a more customer-focused, integrated, research design. In collaboration with the Executive Director, DIA Capabilities, this role will define and deliver new ways of working that elevates our performance and is accountable for the following:

Your responsibilities include, but are not limited to:
• Identify and implement behavioral research methods that enable the team to identify, study, and determine drivers of desired/undesired customer and/or consumer behaviors in key situations/contexts which impact Novartis’ products and services.
• Develop and deliver a behavioral insights training agenda that balances traditional and experiential learning and results in consistent elevation of skill across the Integrated Insights team.
• Design and coach research/experiments driven by hypotheses, analytics, and statistical modeling to deep-dive systemic and individual level drivers; leveraging quantitative and qualitative data to inform research.
• Develop productive external partnerships among thought leaders in order to continue to advance Novartis’ capabilities by being at the leading edge of behavioral research methods.
• Develop high-quality, evidence-based presentations and communication documents that provide insights to business leaders and gain stakeholder buy-in.
• Work with Executive Director, DIA Capabilities and DIA Integrated Insights leaders to develop and align on priorities for identifying and implementing new behavioral research methodologies and tools.
• Engage with Integrated Insights team members to ensure strong alignment and collaboration to deliver results.

“The ideal location for this role is our East Hanover site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position may require up to 20% travel. This is a US based position. No international relocation will be provided for this position. ”


Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:
• 7+ years of related Experience (Pharma/Life Sciences Preferred).
• 5+ years of experience in consumer insights background is required, with expertise within behavioral science preferred.
• Demonstrated experience as an insights professional to lead the development and implementation of behavioral research solutions that increase the effectiveness of Integrated Insights teams.
• Proven teamwork, collaboration, and people management skills with demonstrated success in building, developing, and leading a high-performing teams and culture
• Must possess an ability to foster cross-functional alignment of key stakeholders to enable adoption of new ways of working and tools.
• Deep experience in consumer insights, including an application of behavioral and psychological re-search methodologies.
• Demonstrated proficiency in work force planning and leading change management initiatives
• Have successfully navigated large organizations and can demonstrate the development of others
• Works effectively across functions as a team player to seamlessly help to achieve common goals without hierarchy, politics, or self-interest
• Ability to work in a dynamic, fast-paced, multifunctional team environment
• Strong communicator with excellent interpersonal skills and team orientation
• Strong organization skills, detail oriented and customer focused

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

COVID-19: While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

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East Hanover, NJ
Full Time
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Director, Behavioral Science

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