Jul 22, 2022

Job Description

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

The ideal location for this role is our East Hanover site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position may require up to 20% travel. This is a US based position. No international relocation will be provided for this position.

Are you passionate about Pharmaceutical Integrated Insights and motivated to operate in an ‘unbossed’ culture? Are you curious to see how your skills and experience can impact breakthrough life-changing medicine and have a positive impact on the lives of everyday people?

Then come and join our US Innovative Medicines organization in this newly created role of VP, Integrated Insights.

The Vice President, Integrated Insights is a key leadership role that is embedded with US Integrated Medicine (IM) leaders as the key point of contact to identify and activate powerful HCP and Consumer insights and analytic learning. This role defines how the team of Integrated Insights Leads will partner and focus across the portfolio to leverage impactful insights and analytics that guide successful, customer-driven strategies and tactics. The role identifies key business questions (KBQs), leads the development and is responsible for the execution of an Integrated Insights Plan (IIP) with its various components such as Primary Market Research (PMR), Forecasting (FC), Business Analytics (BA) and Competitive Intelligence (CI) in collaboration with top CPOs, PLS and external vendors.

This leader is a passionate champion for the voice of customers and patients, with strengths in analytics (predictive and performance), behavioral insights, and a skill for defining a compelling narrative that challenges the status quo to allocate resources toward the most relevant business needs and opportunities. This leader will inspire their team to embrace the role of “Intellectual Sparring Partner”, moving beyond an order-taker mindset to be proactive partners who define the “what, so what, now what” built from syndicated, custom, traditional, digital, advanced analytics, and emerging research methodologies. This leader will actively partner with Enterprise Analytics, Data Strategy & Products, and DIA Capabilities teams to deliver solutions. This person will work closely with General Managers and cross-functional leaders to under-stand their business context and opportunities, ensuring Integrated Insights meets the current and future needs of the portfolio.

Your responsibilities include, but are not limited to:

• Lead a team of 40+ Insights professionals across the US IM portfolio (Oncology & Pharma) embedded with existing product teams and our teams focused on new growth opportunities.
• Define and embed new skills (e.g.: problem identification, behavioral research framework, articulating recommendations in relevant context) and new ways of working (e.g.: cross-functional collaboration, leveraging shared solutions/methods) to develop team capabilities.
• Foster solutions-oriented thinking by building a culture of performance, accountability, simplicity, empowerment, external orientation, and curiosity.

• Engage with Chief Product Officer, Chief of Customer Experience, Chief Marketing Officer and other senior leaders to align on priorities and understanding of key insights.
• Participate with team members in their respective Integrated Marketing Strategic Team (IMST) forums to ensure strong cross-functional/divisional alignment and collaboration to deliver re-sults.

• Define, build, and install a consistent Integrated Insight capabilities model across the portfolio and for each of the teams. This includes: scope, current state assessment, tools/process recommendations, governance, operating model, and real-time measurement framework.
• Integrate performance analytics (e.g., diagnose current results with aligned KPIs and drivers, provide clarity on root cause) and predictive analytics (e.g., data-driven scenarios and simula-tions) to explores/address business issues in the context of the disease area or brand.
• Identify and implement behavioral research methods that enable the team to identify, study, and determine drivers of desired/undesired consumer behaviors which impact Novartis’ prod-ucts and services.
• Manage the Integrated Insights Leads, to include defining annual priorities, assessing core strengths and opportunities, directly coaching on capability gaps, modeling desired behaviors and ways of working, and deploying resources according to priorities and needs across the portfolio.
• Embed a value-based Insights prioritization and budget process that creates clarity and calibra-tion of the financial impact associated with research activities. Guide and embed this process across the portfolio to align on budget and resource needs using common criteria. Support di-rect reports in developing an operating budget directly tied to business priorities, use cases, and financial growth objectives. Lead quarterly budget reviews with the IMST leads and stake-holders to redeploy investments as priorities and market conditions evolve.
• Define 3-5 year objectives for external suppliers and develop performance-based agreements for external consultants and partners, including 3rd party analytics solutions and the data teams at our agency partners
• In partnership with VP, DAI, establish and run the following core capabilities:
• Decision Management & Issue Resolution: Establish clear roles and guidelines for faster and more efficient decision-making and issue escalation / resolution processes
• Business Planning Effectively manages changes in demand by strategically deploying service delivery capacity (resources, systems, tools, and investment). Manages finan-cial activities with an eye on maximizing the organizations ROI
• Planning Service Delivery: Effectively delivers services by understanding the underly-ing purpose of the service, establishing up-front terms, conditions, and performance metrics
• Performance and Continuous Improvement: Continually measure and improve service perfor

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What will you bring to the role ?
• 15+ years of progressive leadership experience in Analytics and Insights focused roles supporting Marketing/Commercial/Sales/Brand or Product organizations (Pharma/Life Sciences Preferred)
• People leadership experience in Analytics & Insights organization is required
• Strong consumer insights background is required and prior experience in Commercial management is preferred.
• Comprehensive understanding of the industry’s complex legal and regulatory requirements, best practices in pharmaceutical marketing, and of the dynamics driving the global health care environment, are essential.
• Deep experience in consumer insights, including an application of behavioral and psychological research methodologies.
• Successful people management in large organizations and can demonstrate the development of others
• Ability to work in a dynamic, fast-paced, multifunctional team environment
• Strong communicator with excellent interpersonal skills and team orientation
• Strong organization skills, detail oriented and customer focused


Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

COVID-19: While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Full Time
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VP, Integrated Insights

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