Jul 18, 2022

Job Description

1,100! That's the number of associates working globally in 12 Countries. Advanced Accelerator Applications (AAA) is a Novartis Company and we are focused on transforming patients’ lives by leading innovation in nuclear medicine We are 1 of 4 platforms of the Novartis Oncology Bold4Cure Strategy.

As Customer Service Analyst at AAA, you’ll provide best in class customer service and front-line support, you’ll be sure to provide excellent customer satisfaction and professional customer support.

Your responsibilities:
Your responsibilities include, but are not limited to:
• Open and maintain customer accounts by recording
account information.
• Handle and process customer orders according to
account-specific agreements:
• Invoice preparation, following specific and not
standardized customer requirements
• Invoice to customers in AX and through E-Invoice.
• Manage incoming calls and respond promptly to
customer inquiries, taking responsibility for customer
follow up and communication including resolving
customer complaints and queries.
• Identify and assess customers' needs to ensure
• Keep records of customer interactions, transactions,
comments and complaints.
• Maintain databases and related documents updated;
including SOX-based controls

What you’ll bring to the role:

You’ll have excellent communication skills in both English and Spanish as well as empathy to build relationships with key stakeholders. You’ll have a customer-service focus at all times, providing timely information relating to accounts. You’ll be organised and efficient. Being happy to work both autonomously as well as part of a cohesive team. You'll naturally enjoy knowledge sharing and learning from others.

Why Advanced Accelerator Applications (AAA)

Thousands of people die of cancer around the world every day. At Advanced Accelerator Applications (AAA), a Novartis company, our mission is to transform lives through radioligand therapy in nuclear medicine to fight several leading types of cancer. How will we continue to be on the cutting edge of medicine? We believe new ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

Bachelor’s degree in relevant business area, Business Administration preferred

Languages and communication:
• Excellent communication, advanced spoken and written
level of English & Spanish
• Empathetic skill

Experience & Skills:
• Minimum 5+ years proven customer service experience
• Experienced user of Microsoft Office
• Intermediate to advanced level Excel
• Customer and service-oriented attitude, with the ability to
respond to a variety of situations
• Team player, ability to work across diverse functions
• Ability to multi-task, prioritize and manage time effectively

• Relevant experience gained within the pharmaceutical
• Familiarity with ERP systems and practices
Full Time
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Customer Service Analyst

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