Sep 07, 2022

Job Description

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

The Director, ERC Customer Engagement Advisor will identify, assess, and support effective management of risks presented by customer facing (CF) teams across all US functions (Medical, Sales, Market Access, Patient Services and Marketing) to empower CF associates to independently execute function-specific and cross-functional strategies in compliance with applicable NPC policies, procedures and CIA requirements. The ERC Customer Engagement Advisor will provide clear, timely and accurate function-specific and cross-functional ERC guidance, including the ‘why’ to CF teams. The ideal candidate is passionate about both empowering associates to act compliantly and ensuring ERC guidance to CF associates is clear and actionable.

Your responsibilities will include, but are not limited to:

•Develop and execute strategies to integrate clear and actionable ERC guidance into the operations and training strategies for assigned CF teams (e.g. Sales, Mkt Access, Medical, Patient Services and Marketing) to support execution of function-specific and cross-functional strategies in compliance with applicable NPC policies, procedures and CIA requirements (e.g. Compliance Champions networks).
•Collaborate with CF stakeholders in connection with innovative or complex CF strategies to identify, assess, and support effective management of risks to ensure execution of such strategies is in compliance with applicable Novartis policies, procedures and CIA requirements.
•Effectively engage with CF leadership teams to ensure they have a holistic view of ERC risks in their teams (key watch areas, what’s going well, etc.) and collaborate to implement strategies to address key or emerging risks.
•Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of CF team strategies and applicable ERC policies to identify and share insights within ERC.
•Be a knowledge expert related to Novartis healthcare compliance policies, procedures and CIA requirements and how they apply to associates’ roles and responsibilities throughout of the US organization.
•Develop trusted relationships with associates of all levels in CF teams to promote a SpeakUp culture and proactively identify areas where ERC policies may be unclear or confusing and collaborate with ERC and CF team stakeholders to resolve them.
•Proactively engage with Ops/Analytics/Training teams supporting CF teams to evaluate data related to interactions with customers to identify trends and proactively mitigate key and/or emerging risks
•Engage with Therapeutic Area General Manager and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for assigned therapeutic area(s) (key watch areas, what’s going well, etc.) and ensure clear and actionable ERC guidance is provided or seamless transition to the appropriate ERC stakeholder.

This is a US based position. No international relocation will be provided for this position.

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 15-20% travel.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:

•Bachelor's Degree is required in relevant area
•8+ years in pharmaceutical, medical device or biotech companies; consulting, compliance or legal counseling of pharmaceutical, medical device or biotech companies; or combination thereof, inclusive of at least 2 different functions (eg Sales, Marketing, Medical, Market Access, Patient Services)
•2+ years in compliance, legal or regulatory counseling for pharmaceutical, medical device or biotech companies

•MBA or other relevant advanced degree / certification preferred
•2+ years in communications or training role (e.g. developing and delivering learning curriculum) in the pharmaceutical industry, preferred


Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

COVID-19: While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Legal & Intellectual Property & Compl.
Full Time
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Director ERC Customer Engagement Advisor - Remote - Multiple positions

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