347247BR
Aug 08, 2022
Czech Republic

Job Description

60,000 Novartis associates are supported by our Global People and Organization team of System Experts!

The purpose of this role to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and maintenance of processes / services / continuous improvement in scope.
This role is limited for 12 months.

Your responsibilities include, but are not limited to:

• Support the team in the operational conversion of P&O strategic objectives
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and experts
• Perform user administration tasks (e.g. access management)
• Track service requests and troubleshoots – analyze error messages and questions
• Support periodic cost and efficiency analyses to support productivity objectives

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

• Bachelor/Master degree in HR/Business Management or related field preferred
• 2+ years’ experience in P&O Services (or similar service providing organizations)
• Experience with SAP or WorkDay is an advantage
• Excellent English and Slovenian (spoken and written)

You’ll receive:

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year (1 week above the Labour Law requirement); 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card.

Why consider Novartis?

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
CTS
HR NBS
Czech Republic
Prague
Human Resources
Full Time
Temporary
No
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347247BR

H2R Services Expert with Slovenian

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