347176BR
Jun 21, 2022
Canada

Job Description

The District Manager will be part of a national team providing leadership to case management services (Field Case Managers, Nurse Case Managers, Patient Care Specialists) in support of a large Patient Support Program. This role will also lead the execution of a PSP strategy and monitor the daily operations of the PSP vendor.

Your responsibilities include, but are not limited to:
•Daily oversight and operational management of the PSP by monitoring program goals and key performance indicators
•Apply related brand strategies and tactics, ensuring that team executes optimally
•Managing escalation calls and resolutions
•Develop and provide leadership and guidance to the team (clinical nursing and other associates)
•Monitor performance and provide high-level coaching
•Manage field spend
•Track and monitor Program performance as per PSP’s KPIs and strive for continuous improvement
•Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as PSP vendors, specialty pharmacies and internal commercial operations, medical and access teams.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

•Minimum 10 years of working in pharma, with at least 5+ years in PSP
•Managerial experience preferred
•Demonstrated experience managing PSP operations or specialty drug patient programs
•Customer and patient-focused
•Proactive and self-starter
•Excellent level of written and spoken French and English.

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
PHARMA
LACAN PHARMA
Canada
Dorval
Marketing
Full Time
Regular
No
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347176BR

District Manager

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