346927BR
Jun 09, 2022
Vietnam

Job Description

1886! We have more than 130 years of experience treating patients. Sandoz, a division of Novartis, is a global leader in Generics and Biosimilars and is committed to playing a leading role in improving access to medicines worldwide.

As Head of Commercial Excellence, you will be responsible for entire Commercial Excellence functions including field force effectiveness, training for field force, SCOUT (CRM) management, business intelligence and digital marketing, which is critical impact on the business of Sandoz Vietnam.

You will also be responsible for the effectiveness and execution of the field force across franchises by driving the Customer Engagement strategy, planning and evolving competencies and capabilities (people, process, technology) to deliver superior business results. You will lead the team responsible for the journey of the field force from hiring, onboarding, training, coaching and development.

Your Responsibilities:

Your responsibilities include, but not limited to:
• Responsible for providing support to the Sales and/or Key Account Management function by leading the implementation of Sales force effectiveness across the commercial organization
• Work closely with Franchise and BU Heads to develop an effective SFE strategy. Provide input cross-functionally across field operations, franchises, & IT on CRM program strategy, analytics & applications to enhance field force productivity & effectiveness.
• Assess and evaluate effectiveness of various sales practices i.e. CRM tools/systems, segmentation, sales processes and incentive programs. Provide Sales force analytics support and sales targeting process distribution by developing, tracking, and sharing relevant sales metrics
• Serve as Project Management Lead for key transformation initiatives within the Commercial Operations group, including development and management of integrated project plans, business requirements process, and field delivery planning
• Lead oversight & participate in the execution of core planning & execution processes & support their adoption such as: Field Training & On-boarding in collaboration with Training, Medical, IT & Marketing, ensuring Field teams have required current & new capabilities to execute the strategic plans & priorities
• Facilitate impact assessment and design of future-state operating model with operational functional leads and support partners (Franchise, IT, Vendors). Work with functional team leads to drive resolution of issues, risk mitigation, cross-term communication, and escalation as required.
• Lead tracking of Execution Excellence and local Customer Engagement KPI tracking & reporting, highlighting best practices & areas of improvement
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
#SANDOZ

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• Bachelor’s Degree in Pharmacy
• Demonstrated ability in Commercial Excellence, SFE, training, digital marketing, launch
• Able to understand changing dynamics of Pharmaceutical industry
• Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
• Ability to work and lead (a cross-functional team) in a matrix environment

Why consider Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Sandoz!

Join our Novartis Group Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
SANDOZ
Commercial OPS SIR SZ
Vietnam
Ho Chi Minh City
Sales
Full Time
Regular
No
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346927BR

Head of Commercial Excellence

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