Jun 16, 2022
Czech Republic

Job Description

Novartis continues to accelerate its growth in the digital space. As part of our continued growth we're hiring a Director Platform Operations for SAP Infrastructure. The Director Platform Operations for SAP infrastructure will play a Service Delivery role and lead the management of day to day service operations with the assistance of the SAP Platform engineering team.

Collaborating with NBS IT to ensure quality services are seamlessly delivered to the business stakeholders in the most cost effective manner and as per agreed SLAs, while supporting mission critical systems for all Novartis divisions ensuring their stability and integrity.

You will manage a service delivery model with standardized services, processes and tools to provide efficient, high quality industrialized services while ensuring the infrastructure is life cycled according to the NBS IT guidelines. Managing the ITSM processes and ensures the adherence and compliance (SOX, GxP). Establish and manage the budget. Manage all relevant third party providers, liaise with the underpinning services to ensure a stable, resilient and mature service. Closely collaborate with the COE and the Domain Architecture functions relevant for SAP to ensure the requirements from their side can be met.

Your responsibilities include, but are not limited to:

- Design, implement and maintain security / infrastructure requirements for development / testing environment, design, implement and keep technology stack of relevant products for development, test & production use support.
- Cooperate with application teams on specific infrastructure design supporting business needs while managing infrastructure / application stability, performance, and security.
- Work in close collaboration with Architecture & Operations to integrate new solutions, ensuring timely & cost-effective delivery of solutions required for new projects, and a high integration of components.
- Help to drive architectural improvements & standardization for the infrastructure /security environments.
- Develop and enhance automated processes to release new solutions into the live environment or create reusable & automation frameworks.
- Ensure controls are in place for all configuration items & only authorized changes are made for all assets within enterprise IT environment
- Ensure creation of detailed solution/service design matching high level designs and functional specifications to meet quality and performance requirements & ensure the quality, cost and timelines of feature and product implementations
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll need:

• 10+ years of experience in SAP operations, infrastructure, IT technology on global scale.
• Strong knowledge of IT service management processes and experience in improving processes and experience leading cross functional teams and managing relationships with business customers
• Experience working with multiple third party vendors with focus on offshore vendors
• Proven ability to work effectively and collaboratively in a complex matrix organization
• Capacity – and Performance Management experience (System Sizing, Demand forecasting, Performance tunning) and knowledge of IT infrastructure operational tasks
• Experience in IT infrastructure services and IT technology in the area of Virtualization, Unix, Storage, SAN, NAS, Backup, Network, LAN and Security Infrastructure
• Strong knowledge of the products, technologies, and best practices involved in providing secure, cost-effective SAP infrastructure services
• Excellent understanding of the respective business requirements (pharmaceutical industry)
• Knowledgeable and experienced about systems validation and GxP practices
• University degree level education or comparable education in Computer Science or Engineering Science (technical background)

You’ll receive:

Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.

Why consider Novartis

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, adventurous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to seek the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis

Network here: https://talentnetwork.novartis.com/network
Czech Republic
Information Technology
Full Time
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Director - SAP Infrastructure Operations

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