Jun 09, 2022

Job Description

52 billion healthcare giant Novartis AG, headquartered in Basel (Switzerland), incorporated as a company in 2001 with the vision to centralize and harmonize all similar processes from all the 140+ countries and region offices that Novartis AG operates in across all its divisions.
Your responsibilities include but not limited to:
• Leadership and Management: Partner with stakeholders on a Global, Regional and Local level as considered applicable to ensure the successful deliver of timely, high quality and compliant services. Stakeholders to include business leads, Business Partners, CTS Heads, Service Delivery Leads (NGSC & large country), TCS (outsource partner) and LDC Program, FC&C and legal.
• Support cross divisional engagement and alignment for all decisions impacting processes, systems, and operation activities. Manage interaction with all internal and external stakeholders related to the S2P Sub process. Prepares the annual business plan for the respective area of responsibility
• Support the consolidation, prioritization, planning and management of business demand for the solutions in the respective domain. Develop the functional or cross-functional roadmap for the respective E2E business process, ensuring alignment with enterprise-wide business capability roadmaps (including systems) as well as the evolving business process strategy set by the S2P GPO.
• Implementation and Operations: Support the process/service strategy creation for a specific process or sub-process: Support the end-to-end process/service design & build for a specific process or sub-process
• Prepare demand for the solution. Support and create the implementation plan of the solution and service strategy for the sub-process. Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization)
• Collect solution and system requirements to enable design and build. Validate and prepare compliance of sub-process solution against the overall solution governance framework
• Compliance: Embed adequate controls in standard processes which are compliant with the requirements of NFCM and SOX 404 and achieves successful external and internal audit endorsements. Collaborate with FRA OPS Financial Controls & Compliance and Group Financial Controls & Compliance teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible
• Monitor all internal and external audit issues relating to the standard process and ensures timely completion of action plans

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role
• Four-year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience. Minimum of 2+ years of progressive work experience in process management or process improvement, as well as (ideally) some experience of operational delivery of these services
• Experience with systems implementation and landscape. Minimum of 2 years of experience in working with international teams. International and intercultural experience. Basic understanding of a S2P end-to-end process/product. Good experience in process design and process mapping, ideally within Shared Services. Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
• Experience in meeting planning and facilitation of physical and virtual workshops in a global working environment. Experience of coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritizing demand
• Understanding to define guidelines for solution build and delivery. Knowledge in designing for and improving process quality, process review and compliance. Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset
• Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of busines

Why Novartis?

766 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Hyderabad, AP
Audit & Finance
Full Time
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