Jun 10, 2022

Job Description

1 of the five Service Centers worldwide is based in Mexico with +1395 employees. +50 countries' scope. As a Diverse & Inclusive company, we are positioned in the Number 10th of Top Companies Rankings of places to work. Contributing +450 Million Dollars in the growth domestic product (GDP) & generating +7000 employees directly & indirectly, our passion is to help patients improve and extend their lives. Have you imagined all the work done before a patient can take his treatment?

Your key responsibilities:
•Support the team in the operational conversion of P&O strategic objectives.
•Provide support and specific advice in the implementation of processes and standards for
all P&O Services aspects (e.g. services, processes, continuous improvement) and provide
guidance and assistance on problems and requests to customers/users through consulting and
•Support the identification and planning of services P&O Services will provide.
•Handle standard service requests, answer questions, resolve problems if possible, or
support problem resolution by close collaboration with next level support and/or experts
•Perform user administration tasks (e.g. access management).
•Track service requests and troubleshoots – analyze error messages and questions
•Support periodic cost and efficiency analyses to support productivity objectives

Diversity & Inclusion / EEO

Novartis se compromete a crear un entorno de trabajo excelente e inclusivo y un equipo diverso que represente a los pacientes y las comunidades a las que servimos.

Minimum Requirements

What you’ll bring to the role:

•Bachelor’s degree in HR/other related field is preferred
•Excellent English spoken and written.
•Should be proficient with Reporting with very strong grip on excel (exposure to VBA will be added advantage)
•Proficient with creation of dashboard is must
•Proficient with PowerPoint and infographics
Exposure to visualization tools like qlick sense, PowerBi,
Tableau will be added advantage but not must
• Working within HR or HR shared service will be added advantage

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Distrito Federal
Human Resources
Tiempo completo
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HR Reporting Specialist (Temporary 12 months)

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