Jun 21, 2022

Job Description

52 billion healthcare giant Novartis AG, headquartered in Basel (Switzerland), incorporated as a company in 2001 with the vision to centralize and harmonize all similar processes from all the 140+ countries and region offices that Novartis AG operates in across all its divisions.
Your responsibilities include but not limited to:
• Leadership and Management: Partner with senior stakeholders on a Global, Regional and Local level as considered applicable to ensure the successful deliver of timely, high quality and compliant services.
• Stakeholders to include business leads, Business Partners, CTS Heads, Service Delivery Leads (NGSC & large country), TCS (outsource partner) and LDC Program, FC&C and legal. Ensure cross divisional engagement and alignment for all decisions impacting processes, systems, and operation activities
• Develop and roll-out the vision and strategic direction, and ensures sub-processes and systems are aligned with the overall S2P strategy. Lead and manage teams, setting direction, and acting as an overall subject matter expert. Prepares the annual business plan for the respective area of responsibility
• Implementation and Operations: Define the process/service strategy for a specific process or sub-process. Lead the end-to-end process/service design & build for a specific process or sub-process. Manage the relationship with key customers of relevant process or sub-process, understanding customer needs and requirements in order to input into the customer board
• Manage and priorities demand for the solution. Build and lead the implementation of the solution and service strategy for the sub-process, in line with the overall solution roadmap. Create and drive agreement on KPIs/SLAs for the service (with both the customer and the operations organization). Build solution and system requirements to enable design and build. Ensure compliance of sub-process solution against the overall solution governance framework
• Compliance: Embed adequate controls in standard processes which are compliant with the requirements of NFCM and SOX 404 and achieves successful external and internal audit endorsements. Collaborate with FRA OPS Financial Controls & Compliance and Group Financial Controls & Compliance teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible
• People Management: Role model a leadership style which is inclusive, proactive, respectful, change agile, innovation/creativity and results driven with a strong customer service focus. Build and develop talent, and drive a continuous improvement mindset in the organization and develop and execute training in the defined areas of process expertise

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• Four-year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience
• Minimum of 8+ years of progressive work experience in process management or process improvement, as well as (ideally) some experience of operational delivery of these services
• In depth understanding of a S2P end-to-end process/product. Extensive experience in process design and process mapping, ideally within Shared Services. Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
• Vision and capability to define guidelines for solution build and delivery. Experience in designing for and improving process quality, process review and compliance. Ability to provide a clear framework for performance to direct reports/project team
• Ability to coach, guide and manage a team. Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset. Ability to be self-directed while working under tight deadlines. Ability to work in a fast paced environment with different international cultures
Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Hyderabad, AP
Audit & Finance
Full Time
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