May 18, 2022

Job Description

12 is the number of countries in APAC supported by our People & Organization Service teams. Whether it’s supporting the onboarding of a new-hire or personal growth or promotions, what we do allows our associates to deliver on their role and impact millions of patients. You will support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / service.

As a Payroll Expert, you will support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Your Responsibilities include, but are not limited to:
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide assistance on problems and requests to customers/users through advising and training.
• Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or professionals.
• Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Responsible for the country payroll processes and ensure the accuracy and timeliness to ensure that SLAs are consistently met and high customer satisfaction.
• Lead and support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc).
• Lead projects in scope for Payroll Team to standardize across the countries. Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

Job Requirements :
• Bachelor’s degree in HR/other related field is preferred.
• More than 5 years in payroll experience.
• Good knowledge in Microsoft Excel.
• Experience in SAP/Workday system and process expertise in a given process scope.
• Keen into details and analytical is preferred.
• Able to work independently with minimal supervision.
• Proficient in English as this role will require constant communication and dealings with our business users, partners and counterparts in assigned region.

About the Novartis Global Service Center in Kuala Lumpur:
The Novartis Global Service Center (NGSC) in Kuala Lumpur delivers a broad variety of services to the Novartis divisions worldwide. Kuala Lumpur is part of a globalized network of five NGSCs, which form a successful network of services minded associates partnering with the Novartis business around the world.

What makes NGSC special?
Attractive office location, flexible time management, strong work/life balance, flexible working hours, truly multinational and dynamic organization, multicultural environment and cross-functional hub location

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Petaling Jaya
Human Resources
Full Time
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Payroll Expert - P&O Services

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