Jun 15, 2022

Job Description

The Customer Service Specialist will deliver excellence in all customer interactions. The post holder will provide direct support to customers and the sales & medical team in delivering pre-sale and post-sale customer service. In depth knowledge of the company’s customer service policies and excellent product
knowledge will be critical for offering quick and accurate assistance to customers.

Your key responsibilities:
Your responsibilities include, but are not limited to:

• Ensure ethical behaviour and full compliance with the company’s policies.
• Perform the function switchboard operator.
• Responsible for supporting customer facing functions in processing orders/returns.
• It will have to interface with supply chains, hospital purchasing managers, and, if required, nuclear doctors.
• Providing metrics/reports to Sales team.
• Monitoring, tracking and updating clients on the status of shipments.
• Entering information into the proprietary databases (es ROME, D365).
• Complete the order process from receipt of customer orders (planned or otherwise) through to dispatch and then invoice, using the company’s standard procedure.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

Education: high school diploma
Customer service qualifications
Languages: Fluent Italian and good knowledge of English
Experience / Professional requirements:

• Excellent telephone and customer service skills with the ability to work as part of a team and on their own.
• Excellent written and verbal communication skills.
• Experience working in a customer service environment.
• Basic understanding of NHS structure, policies, drivers in line with their local health economy.
• Excellent knowledge of computers and MS Office.
• Ability to work under pressure with high attention to details.

Work location: Colleretto Giacosa (Ivrea)

Why Advanced Accelerator Applications (AAA)?
Thousands of people die of cancer around the world every day. At Advanced Accelerator Applications (AAA), a Novartis company, our mission is to transform lives through radioligand therapy in nuclear medicine to fight several leading types of cancer. How will we continue to be on the cutting edge of medicine? We believe new groundbreaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis!

Imagine what you could do at Novartis!
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Colleretto Giacosa
Full Time
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Customer Service Specialist (Cat. Prot. art. 1 e 18)

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