May 12, 2022

Job Description

500 million. The number of patients reached through our work. Our Purpose at Sandoz is to pioneer access for patients. By delivering on our Purpose day to day, we contribute to society’s ability to support growing healthcare needs.

The Associate Director, Retail Rebates will be responsible for overseeing the rebates operations team of 10 -12 associates. The Rebates department is responsible for timely and accurate Administration of Payments to Wholesalers, Distributors, Retailers, GPOs (Group Purchasing Organizations) and other healthcare facilities, as appropriate.

The role also partners with multiple internal/external departments (including Contracts, Pricing, GTN, Sales, Finance Service Center, and external customers) to ensure compliant processing in the research, documentation, and payment of rebates and admin fees; resolve customer disputes/deductions; review and recommend contract language as relevant.

Key responsibilities include, but are not limited to:
• Ensuring timely prioritization and compliant adjudication of rebates invoices, by managing day-to-day issues and providing guidance to the teams, escalating issues as necessary, and reviewing and approving payments
• Manage relationship between chargebacks team and shared service membership team
• Review and track status of open deductions through consolidated monthly reporting across all Revenue Finance groups, and updates by teams in SAP Receivables Management platform
• Communicate and partner with both internal and external stakeholders on all aspects of customer claims, from claim receipt, dispute resolution, and collection efforts
• Leading new systems implementation for rebates
• Reviews and provides contract language feedback on new terms, and proposes contract language to protect financial interests of company
• Develops and provides reporting metrics to team and senior management on various KPIs
• Promotes employee development, and finds and encourages process improvement initiatives via BOTs, new IT platforms (ie Qliksense, Alteryx), and improved processes
• Participate/contribute to special projects as needed.

While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

Minimum requirements:
What you’ll bring to the role:
 Bachelor’s degree in Accounting or Finance or related

• Advanced knowledge of Excel, and intermediate knowledge of mainframe systems
• Excellent written and oral communication skills to interact with all levels of customers and management
• Excellent analytical skills are necessary to review contracts, research and interpret customer claims, and provide documentation supporting payment to customer.
• Cross-functional leadership skills with demonstrated ability to interact and lead at all levels of an organization.
• Important proficiencies are teamwork, problem solving, innovation, planning and organizing, attention to detail, leadership and customer focus.
• Intermediate project management skills.
• Highly motivated self-starter with a willingness to assume responsibility, take ownership for their work and intelligently challenge the status quo
Desirable requirements:
• 8+ years’ experience in financial analysis and/or customer payments preferred
• Minimum of 8 years pharmaceutical industry experience preferred
• Previous generics experience a plus; understanding of industry standard invoice-related and/or contractual-related customer payments.
• Understanding of healthcare industry marketing and sales concepts and practices.
• Experience with new IT platforms (ie Qliksense, Alteryx)

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Accessibility and reasonable accommodation
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1 (877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Princeton, NJ
Audit & Finance
Full Time
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Associate Director, Retail Rebates

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