May 24, 2022

Job Description

Over the next 5 years, Novartis is expected to launch up to 27 new medications and our Patient Specialty Services team (PSS) is on the forefront of transforming how the industry helps patients get access to treatment. By 2023, PSS is projected to support over 1.4 million patients and impact nearly $4B of Novartis’ revenue. PSS provides mission critical support to Novartis brands by helping patients access medications needed to improve their health. We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.

The Associate Director, Program Launch and Change Excellence will be responsible for supporting the implementation and new development of practical frameworks, tools, methodologies, and processes to drive excellence in pre & post launch execution across all Patient & Specialty Service (PSS) programs. This role will be assigned to oversee strategic planning and implementation including new product launches, brand transitions to our in-house Service Center, or significant program improvements. This is a role with high visibility and growth opportunity, and the candidate will ideally have a mix of operations and strategy experience.

Your responsibilities will include, but are not limited to:
• Support creation and implementation of tools that both simplify and accelerate the quality and timeliness of launch preparation
• Assist in establishing a consistent, reliable, repeatable approach for launch excellence for all patient support programs
• Support PSS franchise teams and in-house Service Center transformation initiatives pre and post launch to plan, implement, and operationalize patient support programs and services through key frameworks, processes, and best practices
• Partner with Product Management, IT, and Customer Engagement teams to drive implementation of changes to existing PSS programs. Collaborates with PSS Leadership, brand, finance, legal and compliance.
• Support the ongoing evaluation of key programs and processes for PSS across the portfolio
• Ensure successful program implementation, operations, and compliance for assigned projects through cross-functional partnership within and outside the organization. Ensure program launch & change is done with proper monitoring, auditing and quality assurance of patient support programs and services
• Develop and maintain knowledge of various methodologies, regulations, processes, timelines, and general approach underlying the company’s current and potential products/support services

This position will be located at East Hanover and will not have the ability to be located remotely. This position will require 10% travel as defined by the business (domestic and/ or international). Please note that this role would not provide relocation and only local candidates will be considered.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

• Bachelor's Degree required (preferably in Life Sciences, Pharmacy, or Business-related discipline), advanced degree preferred
• 8+ years of progressive business experience in the biopharmaceutical or related industries with broad understanding of patient services, pharmaceutical sales, marketing, and reimbursement dynamics
• 5+ years of strategic business planning, change management or project management experience relevant to implementing programs or transformation initiatives
• Demonstrated “hands-on” understanding of the current compliance environment including current regulations and standards from the FDA, CMS, HHS OIG, and other regulatory and enforcement agencies
• Experienced in establishing and cultivating relationships; able to collaborate effectively with key stakeholders and partners across the organization
• Ability to work in a fast-paced team environment, prioritize multiple projects/tasks, analyze problems, identify alternative solutions and implement recommendations for resolution

Preferred Experience:
• Knowledge of call center industry practices, reimbursements and payer systems, healthcare protocols and US Healthcare system processes
• Experience with launching of a new product and experience with new Patient Services program launches, or with leading in-house HUB implementations within a vendor or a manufacturer

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation request to [email protected]
East Hanover, NJ
Full Time
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Associate Director, Launch Excellence - Patient & Specialty Services

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