May 05, 2022

Job Description

769 million. That’s how many lives our products touch. At Novartis, being there when and how it matters most for our patients and customers allows us to live our purpose and help bring maximum impact to health outcomes.

Furthering our commitment to transforming medicine for patients, Novartis is embarking on an ambitious and exciting journey to reinvent how we use technology, data and customer insights to better serve our consumer’s needs and put them on a path to better health. This includes taking bold approaches that begin with a customer-centric mindset and harness the power of today’s digital and data-driven healthcare revolution to continue to improve and extend even more people’s lives.

• Do you want to help people understand their disease and how to seek out the proper treatment for it?
• Do you want to support patients achieve the best possible outcomes?
• Do you want to deliver a leading customer experience at all touchpoints?
• Do you want to be at the forefront of leveraging today’s technology advances to create tomorrow’s healthcare innovations?

The Executive Director, Digital Asset Management, will be responsible for owning and delivering the product vision, capability and deployment roadmap, product budget and key metrics for the experience, adoption and utilization to meet our US first approach ambition and scale for all other markets in line with the Global Next Generation Engagement (NGE) strategy for Innovative Medicines. This will be done in alignment with the overall functionality roadmap for FUSE (MLR) at an enterprise level. This role will report directly into the Head, Product Management, partnering with the UX and CX Research Lead(s), Technology Transformation (TT) and other internal teams to design customer-centric configurations and meet aligned business and customer requirements throughout the product lifecycle (from build, to launch, to run and through ongoing engagement and refinement).

The role is accountable for working with key internal functions to ensure effectiveness and accessibility of product and technology solutions, redefining how Novartis uses key business processes and the technology to unlock customer value and create effective and advanced marketing and customer facing campaigns.

Your responsibilities include, but are not limited to:
• Establish and lead the Product Management for Digital Asset Management
• Consistently work within the defined approach of product feature identification, product prioritization, product interdependencies, product governance, communications, ways of working and best practice sharing across the Innovative Medicines organization in partnership and collaboration with the Technology Transformation
• Partner globally with the Technology Transformation Product Management Lead on the technical prioritization, build, delivery and launch in an agile manner
• Actively contribute to and collaborate with product managers within Integrated Marketing & Customer Experience, along with other strategic partner functions product management teams (e.g., PSS), to enable a cohesive community of practice across Innovative Medicines that is scaling knowledge and technology effectively and operating effectively with consistent and reliable execution excellence
• Align Digital Asset Management roadmaps to the 3-year product vision and strategy for software products within Innovative Medicines, and ensure interdependencies are identified and proactively managed across the full content supply chain
• Work to obtain input and feedback from key stakeholders to align product strategy and deliver on business outcomes
• Fully participate in the annual planning effort, including budgeting and planning, as well as defining group objectives and key metrics that support the organizations’ objectives for Digital Asset Management
• Regularly incorporate feedback loops from software users into the software strategy, designs and release schedule
• Identify and operationalize product development sprints and identify enhancement opportunities
• Develop and manage ongoing process for collecting product feedback, developing, and prioritizing the backlog of new product opportunities
• Partner with external and internal partners to ensure adherence to standards (privacy and regulatory)
• Actively participate in technology vendor selection efforts that are led by Technology Transformation team to ensure identification of desired user outcomes, evaluating end user and process capabilities, and making recommendations
• Support solution delivery responsibilities (e.g., opportunity assessments and prioritization, budgeting & planning, status reporting, management of issues, risks, decisions and actions across technology solutions, communications, and resource management)

Ethics and Compliance:
• Work within Ethics, Risk and Compliance policies and procedures and ensure those around him/her do the same
• Work to ensure a diverse and inclusive environment free from all forms of discrimination and harassment

This position will be located at East Hanover, NJ site and will not have the ability to be located remotely.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:
• Bachelor’s degree in related field is required; Master of Science and/or MBA preferred
• Minimum of 10 years of related leadership & technical experience in Product Management, or similar, with multi-functional experience in Pharmaceutical or Healthcare industries preferred
• Minimum of 10 years of experience leading and operating effective marketing technology configurations and integrations that drive performance and enable effective customer engagement and marketing activities Relevant experience in transforming the businesses through next generation engagement and related product management operations
• Understanding of regulatory, compliance privacy and legal guardrails and policies
• Effective cross-functional collaboration with various stakeholders and teams including Product, Technology Transformation, Communications, Privacy, Legal, Regulatory, Compliance and Global
• Detail-oriented with the ability to manage multiple tasks, priorities and deadlines

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Compliance Verbiage – US
Accessibility and Reasonable Accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Full Time
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Executive Director, Digital Asset Management

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