May 03, 2022

Job Description

5000+! That’s how many people the curious and inspiring team you will lead supports. Join us as H2R Services Manager (German Speaker) where you will be part of one of the largest, most complex and impactful organizations which is touching every part of our business

Your responsibilities include, but are not limited to:

• Manage H2R service delivery through a team of H2R support specialists/Experts and Senior Experts towards target market/process
• Plan and allocate resources to meet business requirements and Assess and drive an SLA oriented performance culture
• Subject matter expert on H2R management and Master Data Maintenance and SPOC for the identified business groups and active ambassador of the H2R Services Hub to key collaborators
• Responsible for hiring and building an impactful support team and Lead Service Delivery and regularly assess and measure the performance of the team against the agreed important metrics
• Collaborate closely up with multiple team members to ensure smooth service integration and delivery with a sense of urgency and Collaborate with the Transition team to ensure proper scale-up of resources and support ramp-up
• Provide subject matter expertise and direction to team members to ensure proper and timely completion of work and Provide the team with timely, constructive, and concrete feedback that increases individual and team effectiveness
• Ensure Team SLA compliance as per business agreement Customer satisfaction, Robust case quality management and deviation management.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role :

• Participate in new services planning, system enhancement and process refresh activities to ensure business interest.
• Lead business continuity and Drive as a Process Owner, continuous improvements to enhance service delivery and customer experience
• Drive structured Knowledge management initiatives, Lead critical issue management and resolution procedures,
• Hands-on HCM Exposure and to Transition Management and Strong stakeholder management and service Delivery with excellent presentation and communication Skills
• Work experience in virtual and matrix organization preferred and Exposure to Quality management programs like Six Sigma/Lead would be preferred

Desirable requirements :

• Bachelor’s degree or equivalent education with Excellent verbal and written English & German language skills with Minimum 10+ years of people management experience in Shared Service Centre environment
• Minimum 5+ years of experience in German language (Level B2 or above) and handling large scale teams and build-up from scratch

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Hyderabad, AP
Human Resources
Full Time
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H2R Services Manager (German Speaker)

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