May 24, 2022

Job Description

1 of the five Service Centers worldwide is based in Mexico with +1395 employees & +50 countries scope. As a Diverse & Inclusive company, we are positioned in the Number 10th of Top Companies Rankings of places to work. Supplying +450 Million Dollars in the growth domestic product (GDP) & generating +7000 employees directly & indirectly, our passion is to help patients improve and extend their lives. Have you imagined all the work done before a patient can take his treatment?

Your Key Responsibilities:

Your responsibilities include, but are not limited to:
• Ensuring the tickets are closed within defined SLA
• Ensuring the On-Hold cases are only genuine ones which are awaiting customer/IT response and the IT reference number updated at all times
• Developing good understanding of the upcoming/deployed release or new system features
• Contributing in release/new features' testing, if required
• Attending post release internal orientation sessions for the team
• Ensuring the project requirements are understood and the deliverable is managed within the specified timelines
• Ensuring the incidents are properly raised with first level analysis done with proper discussions with respective team leads wherever required and resolved within agreed timelines/SLAs
• Ensuring timely completions for the mandatory trainings and adherence to compliance policy.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
•Bachelor's degree in administration, psychology, pedagogy
•Languages: English advanced
•Years of experience : 1 - 3 years as LMS administrator
•Knowledge of LMS platforms and GXP guidelines.
•Nice to have: Knowledge of Quality Standards process.

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Distrito Federal
Human Resources
Full Time
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Learning Systems Services Analyst

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