344257BR
Apr 22, 2022
Mexico

Job Description

1 of the five Service Centers worldwide is based in Mexico with +1395 employees & +50 countries scope. As a Diverse & Inclusive company, we are positioned in the Number 10th of Top Companies Rankings of places to work. Supplying +450 Million Dollars in the growth domestic product (GDP) & generating +7000 employees directly & indirectly, our passion is to help patients improve and extend their lives. Have you imagined all the work done before a patient can take his treatment?

Your Key Responsibilities:
•Provide administrative support (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
•Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
•Perform user administration tasks (e.g. access management)
•Assist in tracking service requests and troubleshoots
•support the analysis of error messages and questions.
•Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
•Prepare reports on the evaluation of services and processes.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
•Bachelor's degree
•1 years of experience in HR area
•Languages: English advanced
•Intermediate Excel Skills
•Excellent organizational skills and attention to detail
•Strong time management skills and the ability to meet deadlines
•Competences: Customer focus, Collaborates, Ensures Accountability, Courage


Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
CTS
HR NBS
Mexico
Distrito Federal
Human Resources
Full Time
Regular
No
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344257BR

HR Analyst

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