344114BR
Apr 20, 2022
Chile

Job Description

1886! We have more than 130 years of experience in treating patients. A division of Novartis, Sandoz is a global leader in generic and biosimilar medicines, committed to driving access to medicine worldwide!

Position Purpose :
Support end-to-end order management process by interacting with customers, manufacturing sites, and other internal departments to ensure all orders are executed in a timely and efficient manner. Sales support specialists responsible for key sales coordination activities. Supervision and support readily available from next line manager.


Major Accountabilities:
• Generation of sales reports
• Analysis of competitive advantages of competition, price dynamics
• Analysis of bidding rules, simulations, etc.
• Generation of claims, questions and others in bidding processes
• Issue credit and debits notes.
• Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
• Perform order confirmation and inbound system booking for manually placed orders in the system.
• Analysis of commercial indicators and key tenders from the technical point of view, as well as price simulation
• Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.

Key Performance Indicator(s):
• Rate of effectiveness in tenders
• Number of tenders in which we participate
• Quality in bidding processes Full compliance with required standards and policies (NFCM controls)
• Compliance with order management deadlines
• Process performance (e.g. order confirmation, confirm dates in the past)
• End-users trained according to the agreed training plan

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• Operations Management and Execution
• English intermediate
• Pharmacy technician degree
• Intermediate or Advanced Excel Skills
SANDOZ
Commercial OPS SIR SZ
Chile
Región Metropolitana
Sales
Full Time
Regular
No
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344114BR

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