May 17, 2022

Job Description

$500 million! That’s the savings Sandoz has provided in just two years to the US healthcare system as a result of the successful adoption of one of our oncology supportive care biosimilar into clinical practice. Sandoz has eight biosimilar approved globally – including four in the US – and more than ten in the pipe-line. Biosimilar may enable more patients to access advanced biologic medicines earlier, and Sandoz has proven that biosimilar offer significant savings for overburdened health systems. We are looking for curi-ous, innovative, driven people to help us get these products into the market. Maybe that’s you.

This role will provide dedicated business analytics, operations, RFP, and project management support to a Key Customer Team. The role reports to the team’s Executive Director. The Manager, Commercial Operations will ensure a high level of multi-functional collaboration and communication with the vari-ous functional interfaces.

The Manager, Customer Operations lead will be assigned to support a key Customer team consisting of 3-5 associates responsible for delivering Sandoz US’ annual sales target.

Your responsibilities will include, but are not limited to:

Each Manager, Customer Operations will be a proven professional benefitting from a solid balance of operational, communications and analytics skills with demonstrated success in delivering on the following:
Create and maintain customer reporting together with the Supply Chain Management organization (Customer Service, Demand Planning, Supply Planning, Inventory Management)
Coordinate customer-centric cross-functional communication and collaboration between the sales team and marketing, supply chain (Customer Service, Demand Planning, Supply Planning, Inventory management, Pricing and Contracts)
Align cross-functional team engagement in support of tactical customer needs and day-to-day business operations
Coordinate information flow and align resources required to execute
Lead team process for NBO reporting to ensure the team members are processing opportunities in a timely manner
Align with supply chain and customer service on inventory details to communicate to customers as needed
Lead cross-functional coordination of the customer RFP process. Follow-up with cross functional stakeholders to ensure timely implementation and phasing of RFP related awards


Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:

Education: Bachelor’s degree preferred

• 5 + years of relevant business experience
• Financial analysis and business analytics
• Contract management and administration
• Project Management
• Understanding of the generics industry. Experience evaluating business trends and assessing market conditions within this industry
• Broad understanding of the areas/actions that impact profitability
• Delivers timely/sound decisions to the business with incomplete information with practical solutions

This position will be located at Princeton- Sandoz site and will not have the ability to be located re-motely This position will require 15% travel as defined by the business (domestic and/ or international).

What you’ll receive:
Competitive salary, annual bonus, long term incentive (LTI) for select levels, health insurance, paid va-cation/holidays, Summer Fridays, employee recognition scheme.

Why Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Sandoz!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Princeton, NJ
Full Time
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Manager, Customer Operations

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