May 26, 2022

Job Description

Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements.

Your Responsibilities:

Order management
 Registration Customer order to SHPAE. Shipping instruction to 3rd Party vendor. Delivery time management. Delivery control for stable supply, inventory tracking (WS, 3rd.)
 Controlling order numbers within the allocated numbers per shipping point during a restricted sales period.
 Creating shipping calendar for monthly order-taking/arriving-goods schedule and distribute it to BU and Customers.

Customer Relationship
 Maintains customer relationship by responding to inquiries; documenting actions.
 Prepares for customer inquiries by studying products, services, and customer service processes.
 Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
 Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Internal Stakeholder management

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you will bring to the role:
•5-7 years’ experience in pharmaceutical industry
•Good communication skill
•Excel/Word/PPT skill
•SAP skill and knowledge (SD module preferred)
• University degree

Language:Japanese (Native level)
     English (preferred)

Why Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2020 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Sandoz!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Group Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Commercial OPS SIR SZ
Technical Operations
Full Time
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Order Management Operator, Sandoz

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