May 03, 2022

Job Description

766 million patients worldwide are treated with Novartis medicines every year. Our focus is on the patient, this is why we conduct patient-oriented programs (POPs). These programs help us to better understand the needs of our patients and customers and thereby make our therapies even better.
We are convinced that the best solutions are found in cooperation; If you are an enthusiastic, self-confident person and keen to shape the future of POPs in Switzerland, become part of our team now!

In this role you will manage and monitor Patient-oriented programs (POPs) and manage safety aspects of Digital Engagement Assets (DEAs) and Social Media listening programs (SMLPs) to ensure compliance with Novartis global/local procedures, national and international regulations/ standards/guidelines for vigilance of Novartis group marketed and investigational products (drugs and medical devices). If you are curious, digitally savvy, with Compliance and Quality focus, then you are exactly the talent we are looking for!

Major accountabilities:

• Be the point of contact and subject matter expert for Patient Oriented Programs (POP)
• Create a robust system for POP Governance with efficient processes and end-to-end compliance monitoring and ensure regular quality controls and deviation management.
• Play an active and leading role in cross-functional POP expert teams and support with an innovative and entrepreneur like mind-set operational excellence at local, regional, and global level.
• Establish close collaboration between business owners, quality assurance and patient safety teams and ensure pro-active engagement of involved stakeholders, strategic alignment and partnering with business functions.
• Train, guide and support the POP program owners, External Service Providers (ESPs) or other involved personnel on the process.
• Play a key role in implementation of Patient Support Programs, a subcategory of POP, which give a key opportunity to learn from real-world patient insights and have a high strategic value in our patient engagement strategies and for Novartis overall.
• Show affinity towards technology and digitalization and support implementation of Social Media Listening Programs (SMLP) and Digital Engagement Assets (DEA).
• Be the pharmacovigilance subject matter expert and point of contact for SMLP/DEAs running in Switzerland and manage local pharmacovigilance tasks for these programs together with other local/global stakeholders.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• Health Care Sciences Professional (preferably pharmacist or natural scientist), ideally with PhD, with an affinity towards digital technology
• Pharmacist or natural scientist: at least 2 years’ experience in drug safety, clinical research, medical device management, quality management, medical information management, compliance management or closely related areas of responsibility
• Fluent in German, French and English, both written and spoken
• In-depth understanding of national and international regulations for pharmacovigilance
• Good knowledge of pharmacological and medical terminology and a broad knowledge of physiology, pharmacology, clinical study objectives, and the drug development process
• High focus on quality with a good knowledge of relevant GxP-guidelines.
• Excellent communications, interpersonal and negotiation skills, along with very good organizational, planning and project management skills
• Ability to work independently or as part of a team and without close supervision, as well as ability to work in a fast-paced environment and meet tight timelines

*Some restrictions on flexible working options may apply and will be discussed during interview if applicable.

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Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Global Drug Development
Research & Development
Full Time
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Patient Oriented Program (POP) Governance Manager (80-100%)

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