May 11, 2022

Job Description

Senior QA Compliance Specialist (f/m/d), Schaftenau, Tyrol, Austria

15! This is the number of different products produced in Schaftenau and distributed all over the world, on which we receive complaints and are responsible for their full management.

Your key responsibilities:

Your responsibilities include, but are not limited to:
• Responsible for performing complaint investigations consisting of initial assessments, escalations, investigations and approval
• Accountable for investigating technical and mixed product complaints and for the quality of the investigations
• Responsible for coordinating the actions of different departments to complete the investigations
• Support the different country organization in identifying product trends and preventive/corrective actions to decrease potential issues
• Responsible for identifying improvements of complaints across all products and accountable for the management of samples and all related activities
• Support the standardization of the complaint processes and the implementation of the process for new products
• Assurance of the GxP compliance of all relevant quality systems, participation in external and internal audits and responsible for the application of health, safety and quality standards in all aspects of the position

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• Relevant specialist training and relevant experience or higher education like a degree in the natural sciences (pharmacy, chemistry, medicine, biology, microbiology)
• Experience in the field of manufacturing medicinal products for human use
• Work experience in the field of GMP production/Quality Assurance or Quality Control
• Good knowledge of MS office applications and other standard IT applications
• Very good knowledge of English
• Ability to work well with internal and external participants is essential

Desirable requirements:
• Capable of setting priorities and working under pressure
• German language is an advantage

Why Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!
In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 46.525,22/year (on a full time basis). We also offer a potential market oriented excess payment in line with your experience and qualifications.

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Novartis Technical Operations
Full Time
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Senior QA Compliance Specialist (f/m/d)

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