May 24, 2022
Czech Republic

Job Description

Hire to Retire Services Specialist with German , Novartis, Prague, Czech Republic

11 900 associates in Switzerland are supported by P&O ( People & Organization ) Services! The purpose of this role is to serve as the first point of contact for employees, managers and P&O community to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude. As part of the P&O services team this role executes complex administrative tasks and supports cross-functional processes as per the Novartis Service Catalogue. The purpose of this role is also to ensure the quality performance of a regional team and to participate in projects and own specific deliverables within P&O Services’ work streams.
The purpose of this role is to handle and coordinate all administrative P&O Services processes, principles and guidelines.

Your key responsibilities:
• Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
• Perform user administration tasks (e.g. access management)
• Prepare reports on the evaluation of services and processes.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• Bachelor's degree, further education in HR preferred
• At least 2 years of experience in HR and/ or Customer Service role in multinational environment
• English and German language required
• Strong interpersonal, communication and teamwork skills
• Proven negotiation and problem solving skills
• Independent, dynamic, structured and committed way of working

You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Why consider Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Czech Republic
Human Resources
Full Time
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Hire to Retire Services Specialist with German

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