Aug 02, 2022

Job Description

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

The Director, ERC Patient Services Advisor will identify, assess, and support effective management of risks presented by Patient Specialty Services strategies across all US therapeutic areas and products and Novartis Patient Assistance Foundation (NPAF) to ensure execution of strategies is in compliance with applicable Novartis policies, procedures and CIA requirements. The Director, ERC Patient Services Advisor will clearly identify, assess and articulate risks as part of early concept discussions for novel and complex Patient Service strategies (e.g. customer experience center design) and recommend effective risk management when they are implemented. The ideal candidate is passionate about both enabling compliant Patient Services strategies and ensuring ERC guidance to Patient Services teams is clear and actionable.

Your responsibilities include, but are not limited to:

•Shape and clarify US Healthcare Compliance Policy applicable to Patient Specialty Services strategies (eg hub services and copay programs that impact all US affiliates (Innovative Medicines, AAA and Novartis Gene Therapies) and NPAF.Provide specialized ERC advice to Patient Services areas with high and/or emerging risks (e.g. customer experience center design) to assess risk in early concept discussions, discuss risk with business owners to achieve an aligned understanding, provide clear and actionable ERC advice on how to effectively mitigate such risks upon implementation, evaluate effectiveness of risk mitigation and document key milestones throughout the process.
•Effectively engage with Patient Services leadership teams to ensure they have a holistic view of ERC risks presented in their strategies (key watch areas, what’s going well, etc.).
•Collaborate with Patient Services stakeholders (eg serve on Patient Services Governance processes)to ensure execution of Patient Services strategies is in compliance with applicable Novartis policies, procedures and CIA requirements.
•Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of Medical and Market Access strategies and applicable ERC policies to identify and share material insights within ERC.
•Lead and develop the Associate Director, ERC Patient Services Advisor who will also provide specialized ERC guidance and support to all US Patient Services teams.
•Collaborate with other ERC stakeholders (e.g. Risk Management Oversight, Operational Controls, CIA) to share anticipated innovative or complex Patient Services strategies, related risks and ERC guidance and develop aligned approach to Investigations, Monitoring and other ERC activities needed to address risks presented by such strategies.
•Develop trusted relationships with associates of all levels of Patient Services teams to promote a SpeakUp culture and collaborate with Patient Services teams to strengthen a positive culture towards compliance and ethical decision making as an integral part of how we reimagine medicine for patients.
•Engage with Therapeutic Area General Manager and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for assigned therapeutic area(s) (key watch areas, what’s going well, etc.) and ensure clear and actionable ERC guidance is provided or seamless transition to the appropriate ERC stakeholder.

This is a US based position. No international relocation will be provided for this position.

The ideal location for this role is the East Hanover site but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 10-20% travel.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:

• Bachelor's Degree is required in relevant area
• 8+ years in pharmaceutical, medical device or biotech companies; consulting, compliance or legal counseling of pharmaceutical or biotech companies; or combination thereof, including 3+ years in or counseling patient-oriented strategies
• 2+ years in compliance, legal or regulatory counseling for pharmaceutical, medical device or biotech companies

• MBA or JD


Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

COVID-19: While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Legal & Intellectual Property & Compl.
Full Time
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Director, Ethics Risk & Compliance - Patient Services Advisor

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