Jun 22, 2022

Job Description

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline, our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

The Executive Director, ERC Customer Engagement will shape and execute strategies to provide customer facing (CF) associates across all US functions (Medical, Sales, Market Access, Patient Services and Marketing) clear and actionable ERC guidance to support execution of function-specific and cross-functional strategies in compliance with applicable NPC policies, procedures and CIA requirements. This individual will drive clarity in boundaries of permissible CF team collaboration across functions and evolving requirements of CF roles (e.g., use of digital technologies and virtual engagements). The ideal candidate is passionate about both empowering associates to act compliantly and driving excellence in execution of ERC counseling for CF teams

Your responsibilities include, but are not limited to:

• Shape and clarify US Healthcare Compliance Policy for customer facing teams across all functions (Sales, Medical, Market Access, Patient Specialty Services and Marketing) that impacts all US affiliates (Innovative Medicines and Novartis Gene Therapies).
• Drive consistency in how ERC Customer Engagement Advisors execute consistent strategies to integrate clear and actionable ERC guidance on key risk issues into the operations and training strategies of each function (eg Sales, Mkt Access, Medical, Patient Services and Marketing) to support execution of function-specific and cross-functional strategies in compliance with applicable NPC policies, procedures and CIA requirements (e.g. Compliance Champions networks).
• Effectively engage with CF leadership teams to ensure they have a holistic view of ERC risks in their teams (key watch areas, what’s going well, etc.) and collaborate to implement strategies to address key or emerging risks.
• Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of CF team strategies and applicable ERC policies to identify and share insights within ERC.
• Lead and develop the ERC Customer Engagement team of advisors (team of ~ 4 FTEs) that provide dedicated support to critical customer facing teams across all US functions (e.g. Sales, Mkt Access, Medical, Patient Services and Marketing).
• Be a knowledge expert related to Novartis healthcare compliance policies, procedures and CIA requirements and how they apply to associates’ roles and responsibilities throughout of the US organization.
• Engage with CF leaders and associates to understand unique challenges of CF roles (which are typically field based), develop trusted relationships with associates of all levels to promote a SpeakUp culture, and collaborate with CF teams to strengthen a positive culture towards compliance and ethical decision making as an integral part of how we reimagine medicine for patients.
• Engage with Therapeutic Area General Manager and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for the assigned therapeutic area (key watch areas, what’s going well, etc.). Ensure clear and actional ERC guidance is provided or seamless transition to appropriate ERC stakeholder.

Our selection process will prioritize associates from the current Innovative Medicines division, whose positions may be changing or impacted. This is a US based position. No international relocation will be provided for this position.

The ideal location for this role is the East Hanover site but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will re-quire 10-20% travel.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:

• Bachelor's Degree is required in relevant area
• 10+ years in pharmaceutical or biotech companies, healthcare consulting, compliance or legal counseling or combination thereof, inclusive of at least 2 different functions (eg Sales, Marketing, Medical, Market Access)
• 5+ years in compliance, legal or regulatory counseling for pharmaceutical companies

• MBA or JD


You’ll receive:
Competitive salary, annual bonus, long term incentive for select levels, health insurance, paid vacation/holidays, potential flexible working arrangements, employee recognition scheme.

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

COVID-19: While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Legal & Intellectual Property & Compl.
Full Time
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Executive Dir, Ethics Risk & Compliance - Customer Engagement

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