Mar 17, 2022
Saudi Arabia

Job Description

-Responsible for providing support to the Sales & Key Account Management function in the areas of Sales Administration/ Customer Service -Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and engaging HCPs for expense payout. -Follow up on sales orders and provide status updates; update customer lists business wise. -Develop an effective sales suport team through training and coaching or management of key commercial programs. Organize workload within the team to make sure that service is efficiently executed & uninterrupted at all times. -Review. approve (within NFCM guidelines) Credit Notes, Debit Notes and Customer Protocols. -Ensure all month end activities are coordinated within customer service and completed within reporting timelines. -Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing. -Communicate status of problems and solutions to customers and other appropriate parties. -Ensure team adherence to all processes and working procedures related to customer service. -Coordination of process changes and maintenance of customer service SOP’s. -Ensuring new team members receive the required level of system support and training to efficiently and effectively perform appointed role. -Approval of SOP/ GxP document as main responsible and accountable person for the content and the applicability of the mentioned procedures. -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) •Lead external CART sites logistics coordination within relevant departments (CARGO, Purchasing, Planning, Pharmacy, SCM and finance) to ensure a streamlined and coordinated direct selling model process. •Responsible for exportation process alignment with CART site Cargo team (Communication of exportation facilitation letters, being physically available in CART site for original letters collection, Purchasing orders communication, Periodic forecast planning) in alignment with internal CART site SOPs & process and local regulations. •Coordinate & streamline direct selling model activities both internally & externally including coordination between different governmental entities & departments (CART sites relevant departments, NUPCO, MOF). •Coordinate Goods receiving activities both externally & internally. •Responsible for developing account level strategy including account planning and tactical implementation for CAR-T sites to create access, partnership opportunities to advance the business and pull through access & procurement initiatives •Cross functionally improve C&G therapy ordering process timeline to ensure CAR-T therapy is delivered efficiently to patients once they are identified. •Discuss relevant administrative topics (e.g. formulary inclusion, incorporation into hospital guidelines) with CART sites stakeholders.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• PharmD, pharmacist, or bachelor degree in science and proven competencies related to influencing skills, , business and market knowledge.

• Minimum of 5 years pharmaceutical experience in one or a combination of the following areas: Hospital Sales, Key Account Management, Sales management, market access.
• Key account management or market access experience is required
• Demonstrated record of success in Oncology, Haematology, and/or Transplantation within an Academic Institutional setting strongly preferred
Proven ability to establish and cultivate key customer relationships
Saudi Arabia
Full Time
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C&G Operations Manager

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