Mar 16, 2022

Job Description

The purpose of this role is to provide second level expert services for employees, managers and P&O Services community in the area of Time Services processes and act as a subject matter expert for these services.

To coordinate with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the dai-ly operations of P&O Services as well as to provide support on Time & Attendance tool.

- Major Accountabilities

• Provides day-to-day Time Services Delivery operations with compiling and enter-ing time & attendance data, and reconcile errors to maintain accurate and com-plete time & attendance records, all in timely and accurate manner
• Acts as subject matter expert for Times Services related to data and processes
• Ensures maintenance of all relevant HR related data is correct and complete
• Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies
• Performs country specific Data consistency check
• Respects and follows the payroll calendar to prepare the necessary payroll inputs
• Supports NFCM and HR controls
• Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl. associates
• Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead)
• Core T&A Technology Activities & BAU Tasks
• Highlights exceptions and deviations
• Extracts regular and ad hoc reports needed for payroll and other divisions upon request
• Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or global support team
• Provides regular training to new and established stakeholders on the use of the Time and Attendance system
• Ensures all Times Services Delivery performance metrics and KPIs are met
• Contributes to and supports projects in scope for P&O Services
• Perform other tasks as assigned by Line Manager

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• Bachelor's degree from related departments
• Excellent command of both English and Turkish (written and spoken)
• Additional knowledge of Spanish, French, German, Mandarin added advantage
• Min. 3 to 6 years’ experience in Time Services operation on a Time Solution platform
• 3-6 years background in HR Services either in Payroll-Time or HR Technology as added plus
• Experience of working in project within a global organization
• Experience with transformation initiatives and transition projects is a plus
• WD/SAP system knowledge is advantage
• Work experience in virtual/remote teams preferred
• Ability to maintain the highest level of confidentiali-ty and sound judgement, in addition to high-level attention to detail, analysing information, thorough-ness, general math and reporting skills is must
• Proficiency in use of Microsoft Office; advanced Excel skills
• Strong attention to detail and end-to-end process
• Strong analytical skills with leadership presence
• Team player and strong communication skills
• Ability to work in a fast-paced changing environment
• Customer oriented mindset
• Committed to offering superb customer service and drive for achieving customer satisfaction
Human Resources
Full Time
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Time Services Expert

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