340915BR
Mar 18, 2022
Belgium

Job Description

The purpose of the Customer Solution Manager role is to:
• Define and develop a service catalogue to differentiate Sandoz in the pharmacy business by understanding customer pain-points and needs
• Be responsible for the implementation of customer solutions in close collaboration with the pharmacy team
• Closely collaborate above country to implement best practices and inititatives that are beeing developed in the cluster / region
• Define the right marketing content and channel to promote Sandoz as partner of choice with solutions beyond discounts
• Develop campaigns for our key growth drivers in the pharmacy business in close col-laboration with the marketing department

Major Accountabilities :
• Lead and be responsible for the timely and accurate implementation of services and solutions beyond products for the pharmacies
• Collaborate with the Key Account Management Team to find synergies between in-dividual pharmacies and pharmacy chains
• Participate to industry conventions (e.g. APB meetings) to meet with pharmacists and anticipate future trends and develop added value services for the pharmacies
• Prepare briefing, coordinate and follow-up with external agencies to develop phar-macy services, market research (and others, if relevant)
• Organize and steer advisory boards to constantly seek customer feedback and test initiatives
• Accompany the field force in the field to gain insights on how to best support them in their sales journey and identify/test service ideas
• Support the implementation of campaigns in relation to key products or therapeutic areas if needed (e.g. .Antibiotics campaigns)
• Drive and (co-)lead projects related to increase visibility of Sandoz as partner of choice in close collaboration with other departments (e.g. communication, Market-ing, Medical)
• Track the implementation of the solutions with the relevant KPIs aimed at measur-ing customer satisfaction (e.g. NPS)
• Adopt and leverage Omni-channel to promote Sandoz solution to customer and pa-tients (if relevant)

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• University degree or equivalent in Science, Marketing or Business qualification.
• Dutch, French and English
• Customer experience manager (Commercial, medical)
• Marketing services experience or brand management experience.
• Project Management experience
• Strong Customer Focus
• Strong communication skills
• Team player, positive mindset
• Digitally savy
• Curious, open to change and ambiguity
• Learning agility
• Business Accumen
• Analytical and strategic skills Creativity
• Drive For results

SANDOZ
COMMERCIAL OPS EUROPE SZ
Belgium
Vilvoorde
Marketing
Full Time
Regular
No
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340915BR

Customer Solution Manager

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