Mar 06, 2022
South Korea

Job Description

The Key Account Manager (KAM) will be responsible for developing, coordinating and implementing a strategic and tactical business plan for his / her assigned territory, including influencing KOLs and other decision makers. Responsibility will be for the sales of approved products predominately involving Lutathera in Korea. The KAM will serve as the key AAA customer contact and will be in charge of forging long-term business relationships with key decision-makers and influencers throughout the hospital, cancer center, clinic and office. He/She will be in charge of fostering in the target centers a Theragnostic community encompassing Nuclear Medicine stakeholders and NET specialists stakeholders.

The KAM collaborates with Market Access, Medical Affairs, Sales Leadership, Marketing, Customer Service, Operations and Finance, to develop and execute account centric plans aligned with AAA strategic imperatives. This position will report to the APAC RLT Sales Lead and will have no direct reports.

• Identify potential Lutathera® centers, support the centers in their preparation to start the activity, monitors their readiness, and support them through the ordering and delivery process. Contributes to build a Theragnostic Community in each Lutathera Center as well as at National level by building bridges between Nuclear Medicine community and NeuroEndocrine Tumours community.
• Design and execute all account business plans in collaboration with market access and Medical Affairs, and Sales Representative (when available) counterparts. Update and refine as needed.
• Facilitate the education of AAA products and services (i.e. full prescribing information, product administration, patient support services, etc.), and customer specific tactics/programs with key stakeholders and decision makers (i.e. Physicians, Technologists, Radiation Safety Officer/Health Physicist, Administration, Nursing, Pharmacy Director, CEO, Program Director, Head of Patient Services, Head of Reimbursement and Patient Assistance, Head of Procurement, Lab Director, etc.) and train end users in the application of AAA products
• Conduct regular business analyses of the local market and assist finance team in reducing outstanding or overdue invoice issues
• Identify, develop and maintain a deep understanding of the Neuro Endocrine Tumor networks in assigned regions, (include in business plan - mapping of key stakeholders and patient flows)
• Leverage knowledge of influential networks & affiliations (i.e. Societies, Patient Advocacy Group, etc.) to realize business objectives.
• Lead the identification of potential AAA NET speakers within the Oncology centers and manage relationship/utilization and any programs. Develop advocates in his / her territory.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• Bachelor’s degree (preferably in Life Sciences, or a Business-related discipline) required.
• A minimum of 10 years of hospital/oncology
• Experience in working in multi-country setting
• Fluent in Korean and English
South Korea
Full Time
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RLT Key Account Manager

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