Jun 20, 2022

Job Description

769 million. That’s how many lives our products touch. At Novartis, being there when and how it matters most for our patients and customers allows us to live our purpose and help bring maximum impact to health outcomes.

Furthering our commitment to transforming medicine for patients, Novartis is embarking on an ambitious and exciting journey to reinvent how we use technology, data and customer insights to better serve our consumer’s needs and put them on a path to better health. This includes taking bold approaches that begin with a customer-centric mindset and harness the power of today’s digital and data-driven healthcare revolution to continue to improve and extend even more people’s lives.

• Do you want to help people understand their disease and how to seek out the proper treatment for it?
• Do you want to support patients achieve the best possible outcomes?
• Do you want to deliver a leading customer experience at all touchpoints?
• Do you want to be at the forefront of leveraging today’s technology advances to create tomorrow’s healthcare innovations?

We believe the answers are found when curious, adventurous, and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to utilize the power of digital and data to individualize and maximize interactions with customers. Where you’re empowered to not fear failure when taking smart risks. And most importantly, where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

The Integrated Marketing Organization is instrumental in driving both brand and Marketing strategies, leveraging a cross-functional suite of peers to orchestrate communications and campaigns for optimal impact across key customer audiences. Partnering with communications and campaigns for optimal impact across key customer audiences. Partnering with peers in the Product and Customer Engagement Organizations, this team is adept at identifying synergies, enabling business-critical transformation and modeling what looks like to be curious, inspired and unbossed. Each and every day, the Marketing Organization will collabo-rate and innovate to get more medicines, faster, into the hands of the people that need them most.

Job Purpose:
The Director, Product Operations Lead is responsible for the integration and deployment of technical products within the Integrated Marketing and Customer Experience, US Pharma organization. This individual will report directly to the Head of Product Management and will manage all product roll outs, inclusive of tools, processes, data, and technologies that enable meaningful experiences for our customers and healthcare professionals. This Lead will collaborate closely with a large cross-section of groups and stakeholders in Marketing, Data Science, TT (IT) and Procurement to ensure operational excellence in delivery and integration of products into the business. The role will also oversee the integration of the tech roadmap to ensure a positive digital experience, minimizing incidents and operational risk while executing Novartis’ strategic goals.

Your responsibilities will include, but are not limited to:
• Enhance enterprise capabilities through strategic planning and oversight of marketing processes, standardized reporting, technology infrastructure and architecture, and data integration
• Demonstrate a strong understanding of enterprise business processes, and drive building scalable digital marketing solutions
• Deep understanding of the marketing technology and vendor landscape, including marketing database integration, marketing campaign platforms, digital asset library management, marketing on-demand software platforms, CRM and email platforms, and the integration of these platforms to core IT systems and databases
• Support data ownership, portability, and transparency within and across stack, internally, as well as via our agency and vendor partners, on boarders, DSPs, ad servers and SSPs
• Collaborate with TT (IT) & Marketing leadership on the proper approach to implement new technology, tools, processes, data, and technologies for marketing operations and analytics
• Serve as primary liaison for the Agency Management lead to ensure deliverables and timelines are met, contracts and billing are current, and statements of work are complete
• Drive technical enablement of marketing automation and channel readiness supporting the overall marketing strategy
• Serve as point-of-contact for communications law and regulations, data governance, data security, privacy regulations, and compliance and confer with TT (IT), Data, Insights & Analytics, Legal, and Global stakeholders in addition to key Commercial leaders

The ideal location for this role is the East Hanover, New Jersey site, but remote work may be possible (there may be some exceptions based on legal entity registration). If associate is remote, all home office expenses and any travel/lodging to specific to the East Hanover site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:
Education: Bachelor's degree in Business, Engineering, or related field is required; Master of Science and/or MBA preferred

• Minimum of 7 years of experience in product and technology roles in an agency and/or regulated industry
• Minimum of 3 years of experience in the integration, deployment, and delivery of digital products
• Multi-functional experience in Pharmaceutical, Healthcare or Consumer Packaged Goods, preferred
• Demonstrated understanding within the Marketing Technology landscape and with tools such as but not limited to Marketing Cloud (i.e., Salesforce, Adobe), CDP (Tealium), Salesforce Engagement (Veeva), DAM (Aprimo, Veeva), Preference Management (Gigya), Google Analytics, CMS (Dru-pal)
• Expertise in product management and product discovery

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Compliance Verbiage – US
Accessibility and Reasonable Accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Full Time
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Director, Product Operations Lead

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