Jun 22, 2022

Job Description

769 million. That’s how many lives our products touch. At Novartis, being there when and how it matters most for our patients and customers allows us to live our purpose and help bring maximum impact to health outcomes.

Furthering our commitment to transforming medicine for patients, Novartis is embarking on an ambitious and exciting journey to reinvent how we use technology, data and customer insights to better serve our consumer’s needs and put them on a path to better health. This includes taking bold approaches that begin with a customer-centric mindset and harness the power of today’s digital and data-driven healthcare revolution to continue to improve and extend even more people’s lives.

• Do you want to help people understand their disease and how to seek out the proper treatment for it?
• Do you want to support patients achieve the best possible outcomes?
• Do you want to deliver a leading customer experience at all touchpoints?
• Do you want to be at the forefront of leveraging today’s technology advances to create tomorrow’s healthcare innovations?

We believe the answers are found when curious, adventurous, and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to utilize the power of digital and data to individualize and maximize interactions with customers. Where you’re empowered to not fear failure when taking smart risks. And most importantly, where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

The Integrated Marketing Organization is instrumental in driving both brand and Marketing strategies, leveraging a cross-functional suite of peers to orchestrate communications and campaigns for optimal impact across key customer audiences. Partnering with communications and campaigns for optimal impact across key customer audiences. Partnering with peers in the Product and Customer Engagement Organizations, this team is adept at identifying synergies, enabling business-critical transformation and modeling what is looks like to be curious, inspired and unbossed. Each and every day, the Marketing Organization will collaborate and innovate to get more medicines, faster, into the hands of the people that need them most.

Job Purpose:
The Director, UX Research Lead will be responsible for systematically gathering in-depth human in-sights into patient and HCP needs and preferences within the Integrated Marketing & Customer Experience, US Pharma organization. This individual will build up contexts for which product design process should take place to effectively design the user experience for marketing technical products. This role will report directly to the Head of Product Management and serve an important specialist role within the Product Management team, helping deliver on Novartis’ marketing transformation goals. The UX Research Lead will help to uncover the reasons “why” to create a product, prioritize a particular feature, and serve a user in a certain way. This role requires collaboration with a large cross-section of groups and stakeholders to develop excellent user experiences and has a great opportunity to make an impact on Novartis’ customer experience.

Your responsibilities will include, but are not limited to:
• Ability to synthesize qualitative and quantitative user experience research, employing a range of different techniques that are all grounded in one of three key methodologies: observation, understanding, and analysis
• Identify and prioritize key UX research questions/segments to explore, working closely with the Head of Product Management, UX Design Lead and other leaders and stakeholders within Integrated Marketing and Customer experience Organization as well as other relevant partner functions
• Establish and implement an overall UX research strategy, including clear research objectives for each identified research segment
• Recommend and deploy research methods (such as field studies, remote usability testing, surveys, interviews, etc.) that best meet research objectives and accommodate stakeholder needs and timelines
• Consolidate and communicate findings and actionable insights from various research segments to Product Management team and stakeholders within and outside Marketing
• Collaborate closely with UX Design Lead, participate in design studios/workshops led by UX Design Lead to help translate user research insights into product design
• Collaborate with Data, Insights & Analytics (DIA) team on UX relevant areas of insights

The ideal location for this role is the East Hanover, New Jersey site, but remote work may be possible (there may be some exceptions based on legal entity registration). If associate is remote, all home office expenses and any travel/lodging to specific to the East Hanover site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:
Education: Bachelor's Degree in related field is required; Master of Science and/or MBA preferred

• Minimum of 7 years of experience in UX research roles in an agency or regulated industry
• Minimum of 5 years of experience leading User Experience research programs, developing and leading the U/X research strategy, and scoping, planning, and conducting qualitative and quantitative research studies
• Demonstrated experience in UX design in a large organization
• Multi-functional experience in Pharmaceutical, Healthcare or Consumer Packaged Goods, preferred
• Experience managing/mentoring junior UX Designers/researchers

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Compliance Verbiage – US
Accessibility and Reasonable Accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
East Hanover, NJ
Full Time
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Director, UX Research Lead

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