337766BR
May 02, 2022
Czech Republic

Job Description

H2R Services Expert - Russian & Ukrainian, Novartis, Prague, Czech Republic

1! excellent opportunity to join our HR team in Prague! We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility.

Your key responsibilities:

Your responsibilities include, but are not limited to:

• Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
• Perform user administration tasks (e.g. access management) and assist in tracking service requests and troubleshoots
• Support the analysis of error messages and questions; perform administrative tasks to facilitate the delivery and presentation of key data to supervisors
• Prepare reports on the evaluation of services and processes; provide assistance to P&O Services projects at country or BU level
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

• High School degree, further education in HR preferred
• At least 2 years of experience in HR Services or Customer Service role and/ or administration
• English, Russian and Ukrainian language required
• At least 2 years of experience in SAP or Workday
• Strong interpersonal, communication and teamwork skills
• Proven negotiation and problem solving skills
• Independent, dynamic, structured and committed way of working

You’ll receive:

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Why consider Novartis?

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

CTS
HR NBS
Czech Republic
Prague
Human Resources
Full Time
Temporary
No
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337766BR

H2R Services Specialist - Russian & Ukrainian

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