H2R Services Specialist with Spanish and Italian/ Portuguese/ Greek

Dec 07, 2021
Czech Republic

Job Description

H2R Services Specialist with Spanish and Italian/ Portuguese/ Greek, Novartis, Prague, Czech Republic

1! excellent opportunity to join our HR team. This role will help maintain a high quality of services for our Spanish employees/stakeholders by providing effective resolution to their requests in a timely manner. Also, the knowledge and experience that the new joiner will bring to the team and the organization will contribute to the innovation and improvement of the processes and subsequently services.

Your key responsibilities:

Your responsibilities include, but are not limited to:

• Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users
• Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
• Perform user administration tasks (e.g. access management)
• Assist in tracking service requests and troubleshoots – support the analysis of error messages and question
• Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors
• Prepare reports on the evaluation of services and processes
• Provide assistance to P&O Services projects at country or BU level

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

• High School degree, further education in HR preferred
• At least 2 years of experience in HR and/ or Customer Service role in multinational environment
• English and Spanish language required
• Italian or Portuguese or Greek language desirable
• Strong interpersonal, communication and teamwork skills
• Proven negotiation and problem solving skills
• Independent, dynamic, structured and committed way of working

You’ll receive:

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Why consider Novartis?

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Czech Republic
Human Resources
Full Time
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H2R Services Specialist with Spanish and Italian/ Portuguese/ Greek

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