Team Lead - Production Management- DDC

Nov 23, 2021

Job Description

+3000 People in the Novartis CONEXTS team, a global network of internal specialists providing high quality commercial, scientific, legal, digital and consulting services and solutions across the entire Novartis organization, with a focus on key markets, product launches and strategic initiatives. We create enterprise value by developing strong partnerships with our colleagues and building competitive advantages through innovation, standardization and scale-up, and productivity improvements.
The Digital Delivery Centre (DDC) forms the centre of excellence for the creative production, digital development, and delivery of Multi-channel assets, Website and SharePoint solutions, cutting across the portfolio of deliverables that Creative and Digital group offers.
Your key responsibilities:
• Lead the team of DDC Project and Production Managers, that runs production of digital platforms like SharePoint, Drupal, Veeva- RTE/LPs, Creative Production (CP) etc. crafted for marketing of Novartis Brands.
• Work closely with the Group Lead (Creative & Digital in Hyderabad) in strategic expansion of service portfolio and DDC footprint in Hyderabad and Mexico.
• Leading day-to-day operations and find opportunities to scale-up production, improve processes and enhance quality of output for DDC across C&D portfolio service lines, in timely completion of assigned projects, assigned financial targets, overall quality of web deliverables, customer satisfaction and net promoter score goals.
• Delivery and service: Be the service delivery partner concern for Brands (Internal customers), Customer Liaison team, Creative development team and other stakeholders for all issues related to Web/Channels/CP Projects; ensure effective and efficient resolutions for the same with regular updates focusing on Projects, DDC accomplishments, important metrics, Best practices, Quality audits, and other Strategic updates.
• Work directly with Customer Liaison Head for service expansion opportunities into new markets or service lines. Collaborate and drive project governance and relationship building with Novartis IT Teams to ensure seamless execution of projects end-to-end.
• Process & Innovation: Identify and resolve recurring operational, process, system, and quality issues; make recommendations to remove / minimize them, and lead all aspects of implementation of agreed solutions. Propose and implement LEAN methods or Technology solutions that would help reduce effort, improve turn-around-time, and enhance output quality.
• Define key performance Indicators (KPIs), service-level dashboards, trackers for budget, cost, SLA / Hours spent to provide insights on PM performance, and take proactive or preventive actions to improve the numbers by ambitious status quo.
• Leadership, Team Management & Communication: Uphold and demonstrate the principles, values and behaviours of Novartis. Provide regular feedback to direct reports in order to help them improve their performance. Help build effective personal development plans for individual team members and support their skill improvement growth through mentoring and training, implement succession planning, and coach associates for assuming higher responsibilities while maintaining an un-bossed culture.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• B.A in related fields + MBA as desired.
• 10+ years of shown experience with significant management expertise and record of accomplishment of operational excellence leading diverse global teams.
• 5 years’ direct line management and team leadership experience with excellent people management skills, and demonstrated positive leadership.
• At least 3 years’ experience in customer management, and demonstrated outspoken communication with strong collaboration attitude (within a multinational set up is preferred).
• 2 years’ exposure to either directly managing or supporting as a key contributor for Projects that were critical for business / process.

Why consider Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
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Team Lead - Production Management- DDC

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