Consultant Process Excellence

Nov 25, 2021
Czech Republic

Job Description

Senior Consultant – Service & Process Lifecycle Management, Novartis, Prague, Czech Republic

5th generation! Join a team of 12 global Service & Process Excellence professionals in the journey towards a 5th-generation Customer & Technology Solutions. Our internal CTS consulting team is committed to delivering value to Novartis. This means achieving change through strong team work and linking the consulting mindset to the outcome of transformation initiatives that are driving the success of the Novartis in reimagining medicine. We do this on a day-to-day basis, sharing our insights while they were fresh in our minds, and looking forward to working on the next chapters of our consulting journey.
A team role within SPEX Centre of Excellence team, a centralized process management team with the objective of managing standardized services & processes across Customer & Technology Solutions (CTS). The role defines standards & processes for Service & Process Lifecycle Management (SPLM) in CTS & supports domain teams in embedding the same.

Your key responsibilities:
Your responsibilities include, but are not limited to:
• Continuous Improvements: Provide the standard framework, approach, training, coaching for advanced Methods & Analytics; Measure and realize business value and tangible benefit, such as cost savings and productivity enhancement; Maintain the elaborate workflow based SharePoint
• Defining Process Lifecycle: End-to-End SPLM process & Lifecycle; Support & Drive methodological improvements
• Reviewing ongoing improvement of processes & standards for Process Lifecycle Management and Service Lifecycle Management
• Manage CTS Service & Process big picture: Cross-domain & common processes as per standards and frameworks
• Ensuring compliance to internal and external regulations, efficient and effective process with adequate controls

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• Demonstrating sophisticated level of competence in Design Thinking, Project Management, Change Management with 3+ years of experience
• Experience in drafting processes, services, rules, guidelines, KPI frameworks
• Analytical, process-oriented, good eye for detail
• Excellent communication skills to build positive relationship with internal stakeholders & External stakeholders

Desirable requirements:
• Experience of regulated environments, particularly the impact in the Pharmaceutical industry

You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); MultiSport Card. Find out more about Novartis Business Services:

Why consider Novartis?
769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
Czech Republic
BD&L & Strategic Planning
Full Time
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Consultant Process Excellence

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