Technical Design Expert (ServiceNow)

Jan 21, 2022
Czech Republic

Job Description

Technical Design Expert (ServiceNow), Novartis, Prague, Czech Republic

2500+ professionals working across IT functions globally supporting 130K end users. The role will support the technical lead for the overall design and coordination of information technology and understands how architectures, strategies, designs and plans fit together on the ServiceNow platform.

Your key responsibilities:
Your responsibilities include, but are not limited to:
• Create the detailed process designs necessary to operate the software/service on a day-to-day basis. Peer review and sign off detailed designs by business.
• Ensure designs produced adhere to architectural roadmap and support the development, execution and operations of software/service
• Ensure the overall user experience is taken into account when designing new solutions and services
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
• Provides expertise, leadership, and oversight for design, and implementation of ServiceNow solutions including new applications, modules, integrations etc.
• Supports in setting standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management
• Partners with the Solution Design Expert to understand business requirements and provide guidance to the business on how to get the best value out of the ServiceNow platform.
• Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and represents the business domains interest in platform discussions

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• Bachelor's degree in IT or Business, or in equivalent field; fluent English (oral and written)
• Deep technical knowledge of ServiceNow including development experience and ServiceNow System Administrator certified
• Experience of working with IT and business areas such as HR, Finance, Procurement etc; and experience in working within global teams both internal and vendor resources
• 3+ years of customer interfacing experience – project oversight, customer presentation; 5+ years’ experience working with ServiceNow; 5+ years’ experience in delivery of application/system rollouts
• Experience with Agile Software Development. ITIL V3 foundation. High level of customer focus with proven problem solving skills

You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services:

Why consider Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
Czech Republic
Information Technology
Full Time
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Technical Design Expert (ServiceNow)

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